fix problems on MyDialog [iphone]

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—— Run into issues on MyDialog? Get help pending when official support gets back to you!

MyDialog
Info:
company: Dialog Axiata PLC
: http://www.dialog.lk
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Slow issue

Slow performance

Fix: Check for any available updates for the app in the App Store. Developers often release updates to improve performance and fix bugs. Go to th... ⇲
 
Features issue

Limited services

Fix: Review the app's FAQ or help section to understand the full range of services offered. Sometimes, features may be hidden or not immediately... ⇲

Limited features for offers and services

Fix: Explore all sections of the app to ensure you are not missing any features. Sometimes, features may be hidden under different tabs or menus.... ⇲
 
Network issue

404 errors on services

Fix: If you encounter a 404 error, try logging out of the app and then logging back in. This can refresh your session and may resolve the issue.... ⇲

Poor roaming and data management options

Fix: Check your data settings by going to Settings > Cellular. Ensure that data roaming is enabled if you are traveling. You can also manage whic... ⇲
 
Updates issue

Update causes app to not load

Fix: If the app fails to load after an update, try uninstalling and reinstalling the app. Press and hold the app icon until it wiggles, then tap... ⇲
 
Payments issue

Credit card payment issues

Fix: Ensure that your credit card information is entered correctly in the app. Go to the payment settings and double-check the card number, expir... ⇲
 
Syncing issue

Difficult to refresh data

Fix: To refresh data in the app, try pulling down on the screen in the relevant section to trigger a refresh. This is a common gesture in many ap... ⇲
 
Screen issue

Stuck on white screen

Fix: If the app is stuck on a white screen, force close the app by double-tapping the home button and swiping up on the MyDialog app. Then, reope... ⇲
 
UI issue

UI is laggy

Fix: To improve UI responsiveness, try reducing motion effects on your iPhone. Go to Settings > Accessibility > Motion and enable 'Reduce Motion'... ⇲

Not user-friendly

Fix: Familiarize yourself with the app by exploring all its features and settings. Sometimes, taking time to navigate can help you understand how... ⇲

Badly designed interface

Fix: If the interface is difficult to navigate, try customizing the app settings if available. Look for options to change themes or layouts that... ⇲
 
Loading issue

Takes too long to load

Fix: Ensure that your internet connection is stable. Switch between Wi-Fi and cellular data to see if the loading time improves. If using Wi-Fi,... ⇲
 
Freezing issue

MyDialog is unresponsive

Fix: If the app becomes unresponsive, try force closing it and reopening it. Double-tap the home button, swipe up on the MyDialog app, and then r... ⇲
 
Installation issue

Requires frequent reinstallation

Fix: If the app requires frequent reinstallation, check for any available updates in the App Store. Keeping the app updated can resolve bugs that... ⇲
 
Support issue

No direct call option to customer service

Fix: If you need assistance, check the app for a help or support section that may provide alternative contact methods, such as email or chat supp... ⇲
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 what users are saying
Good experience
88.3%

Bad experience
6.5%

Neutral
5.2%

~ from our NLP analysis of 2,700 combined software ratings.

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 Private Data MyDialog collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • Diagnostics