fix problems on StretchLab [iphone]

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—— Run into issues on StretchLab? Get help pending when official support gets back to you!

StretchLab - Live Long
Info:
company: Xponential Fitness LLC
: https://stretchlab.com
: stretchlab.com
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UI issue

StretchLab resets date selection

Fix: 1. Ensure stable internet connection: A weak connection can cause the app to reset selections. Switch to Wi-Fi if possible. 2. Restart the a... ⇲

booking process is inefficient

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand the booking process better. 2. Use the website... ⇲
 
Account issue

requires frequent password resets

Fix: 1. Use a password manager: This can help you store and autofill your password securely, reducing the need to remember or reset it frequently... ⇲

cannot see shared membership appointments

Fix: 1. Check sharing settings: Ensure that your membership is properly shared in the app settings. 2. Log out and log back in: This can refresh... ⇲
 
Syncing issue

StretchLab does not sync with calendar

Fix: 1. Check calendar permissions: Go to Settings > Privacy > Calendars and ensure StretchLab has permission to access your calendar. 2. Re-link... ⇲
 
Bugs issue

does not accurately reflect credits

Fix: 1. Refresh the app: Close and reopen the app to see if the credits update. 2. Check your account details: Go to your account settings in the... ⇲

StretchLab rarely works for booking appointments

Fix: 1. Ensure a stable internet connection: Switch to a reliable Wi-Fi network. 2. Restart the app: Close and reopen the app to clear any tempor... ⇲

errors when booking multiple sessions

Fix: 1. Book sessions one at a time: If the app struggles with multiple bookings, try booking each session separately. 2. Restart the app: Close... ⇲
 
Payments issue

cannot add extra credits through app

Fix: 1. Check for in-app purchase options: Navigate to the credits section in the app to see if there’s an option to purchase additional credits.... ⇲

auto-renewal issues with expired card

Fix: 1. Update payment information: Go to your account settings in the app and update your payment method to avoid auto-renewal issues. 2. Check... ⇲
 
Installation issue

StretchLab needs to be uninstalled and reinstalled

Fix: 1. Backup your data: Before uninstalling, ensure any important data is saved. 2. Uninstall the app: Press and hold the app icon and select '... ⇲
 
Settings issue

StretchLab does not allow booking with specific instructors

Fix: 1. Check instructor availability: Ensure the instructor you want to book is available for the time you are trying to book. 2. Use the websit... ⇲

StretchLab does not roll over unused credits without request

Fix: 1. Keep track of your credits: Regularly check your credit balance and usage to avoid losing them. 2. Contact customer support: Inquire abou... ⇲
 
Support issue

incorrect information from sales team

Fix: 1. Verify information through the app or website: Cross-check any information you receive with what is available in the app or on the websit... ⇲
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 what users are saying
Good experience
93.9%

Bad experience
4.7%

Neutral
1.4%

~ from our NLP analysis of 7,623 combined software ratings.

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 Private Data StretchLab collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics