fix problems on Matterport [iphone]

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—— Run into issues on Matterport? Get help pending when official support gets back to you!

Matterport
Info:
company: Matterport Inc
: https://support.matterport.com
: matterport.com
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UI issue
Complicated UI changes

Fix: 1. Familiarize yourself with the app by exploring the tutorial or help section within the app. This can provide insights into the new UI lay... ⇲
Requires excessive steps for marking

Fix: 1. Familiarize yourself with the marking tools and shortcuts available in the app. Look for any options to streamline the marking process. 2... ⇲
Unclear error messages

Fix: 1. Take note of the specific error message and search for it in the app's help section or online forums for potential solutions. 2. Document... ⇲
 
Registration issue
Lengthy sign-up process

Fix: 1. Prepare all necessary information before starting the sign-up process, such as email, password, and any required personal details. 2. Use... ⇲
 
Crashes issue
Crashes on iPhone

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. 2. Clear the... ⇲
Frequent app crashes

Fix: 1. Regularly update the app to the latest version to benefit from bug fixes and improvements. 2. Clear your device's cache by uninstalling a... ⇲
 
Camera issue
Camera button unresponsive

Fix: 1. Restart the Matterport app by closing it completely and reopening it. 2. Check if your iPhone's camera is functioning properly by testing... ⇲
 
Settings issue
Default settings not user-friendly

Fix: 1. Explore the app settings to customize the default options to your preference. Look for settings related to scan quality, capture speed, a... ⇲
 
Support issue
Limited customer support

Fix: 1. Utilize the app's FAQ or help section for common issues and troubleshooting tips. 2. Join online forums or user groups where you can ask... ⇲
 
Bugs issue
High number of failed scans

Fix: 1. Ensure you are following the recommended scanning techniques, such as maintaining a steady pace and capturing in good lighting. 2. Review... ⇲
Difficulties with 3D conversion

Fix: 1. Ensure you are following the correct process for 3D conversion as outlined in the app's help section. 2. Check if your device meets the h... ⇲
 
Updates issue
Blurry scans after updates

Fix: 1. Check if the app has a setting for scan quality and adjust it to a higher resolution if available. 2. Ensure your iPhone's camera lens is... ⇲
 
Compatibility issue
Incompatibility with certain devices

Fix: 1. Check the app's compatibility list on the App Store to ensure your device meets the requirements. 2. If your device is not compatible, co... ⇲
Poor performance with certain cameras

Fix: 1. Ensure that the camera you are using is compatible with the Matterport app by checking the compatibility list. 2. Adjust the camera setti... ⇲
 
Uploads issue
Issues with uploading scans

Fix: 1. Ensure you have a stable internet connection, as poor connectivity can cause upload issues. Try switching between Wi-Fi and cellular data... ⇲
 
Permissions issue
Requires unnecessary app permissions

Fix: 1. Review the permissions requested by the app in your iPhone settings. Go to Settings > Privacy and check which permissions Matterport is a... ⇲
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 what users are saying
Good experience
93.7%

Bad experience
3.5%

Neutral
2.8%

~ from our NLP analysis of 3,139 combined software ratings.

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 Private Data Matterport collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Surroundings
    • Other Data