fix problems on PocketEMA [iphone]

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PocketEMA
Info:
company: Modernizing Medicine, Inc.
: http://www.modmed.com/contact-us
: www.modmed.com
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UI issue

Does not display upcoming appointments

Fix: Refresh the app by pulling down on the screen to reload the data. This can help in fetching the latest information regarding appointments.... ⇲

Often displays wrong date for patient list

Fix: Verify that the date and time settings on your device are correct. Go to Settings > General > Date & Time and ensure that 'Set Automatically... ⇲

Cannot see or respond to tasks

Fix: Check if notifications are enabled for the app. Go to Settings > Notifications > PocketEMA and ensure that notifications are allowed. This m... ⇲

Schedule often displays wrong date

Fix: Ensure that your device's time zone is set correctly. Go to Settings > General > Date & Time > Time Zone and select the correct time zone fo... ⇲
 
Uploads issue

Inability to attach documents in Attachments

Fix: Check if the app has permission to access your files. Go to Settings > Privacy > Files and ensure PocketEMA is allowed to access your docume... ⇲
 
Crashes issue

PocketEMA crashes when searching for patients

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates for PocketEMA. OR Try restarting your iP... ⇲
 
Security issue

Face recognition software is ineffective

Fix: Ensure that your face recognition settings are properly configured. Go to Settings > Face ID & Passcode and check if PocketEMA is enabled fo... ⇲

Face ID does not work

Fix: Reset Face ID by going to Settings > Face ID & Passcode > Reset Face ID, then set it up again to see if that resolves the issue. OR Ensur... ⇲
 
Installation issue

Requires frequent deletion and reinstallation

Fix: Check for updates regularly and ensure you are using the latest version of the app, as updates may fix bugs that require reinstallation. O... ⇲
 
Remote Access issue

Cannot finalize notes remotely

Fix: Ensure that you have a stable internet connection when trying to finalize notes. Switch between Wi-Fi and cellular data to see if that resol... ⇲
 
Compatibility issue

Limited functionality compared to iPad version

Fix: Check if there are any settings within the app that can be adjusted to enable additional features. Explore the app's settings thoroughly.... ⇲

Does not work on iPhone

Fix: Ensure that your iPhone is compatible with the app. Check the app's requirements in the App Store to confirm compatibility. OR Try restar... ⇲
 
Freezing issue

PocketEMA freezes at login after upgrades

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) and swipe the app off the scree... ⇲
 
Search issue

Cannot look up patients by encounter date

Fix: Check if there are any filters applied in the patient search settings. Clear any filters and try searching again. OR Try using different... ⇲
 
Content issue

No useful clinical information available

Fix: Check if you have the correct permissions set up to access clinical information. Go to Settings > Privacy and ensure PocketEMA has the neces... ⇲
 
Bugs issue

Misleading app description for users

Fix: Review the app's features and settings to ensure you are utilizing all available functionalities. Sometimes, features may be present but not... ⇲

Reply all bug present

Fix: Try logging out of the app and logging back in. This can refresh your session and may resolve the bug. OR Check for updates to the app, a... ⇲

Negative return on investment

Fix: Evaluate your usage of the app and identify specific areas where it may not be meeting your needs. Consider adjusting your workflow to bette... ⇲

No benefits regarding workflow or communication

Fix: Take time to explore all features of the app. Sometimes, benefits are not immediately apparent and require deeper engagement with the app's... ⇲
 
Login issue

Login issues with internet error

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi or cellular network. Try toggling Airplane mode on and off to res... ⇲
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 what users are saying
Bad experience
56.5%

Good experience
30.4%

Neutral
13.0%

~ from our NLP analysis of 46 combined software ratings.

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Clinical Guidelines

 Private Data PocketEMA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics