fix problems on OurFamilyWizard Co-Parent App [iphone]

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—— Run into issues on OurFamilyWizard Co-Parent App? Get help pending when official support gets back to you!

OurFamilyWizard Co-Parent App
Info:
company: OurFamilyWizard, LLC
: https://www.OurFamilyWizard.com
: www.ourfamilywizard.com
Chat with our AI-based OurFamilyWizard Co-Parent App Support
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UI issue

Calendar events not visible unless clicked by other parent

Fix: Encourage the other parent to share their calendar events with you. They can do this by going into the calendar settings and ensuring that s... ⇲

Redundant steps required for certain functions

Fix: Familiarize yourself with the app's shortcuts or quick actions. Check the user guide for tips on streamlining your workflow. OR Create a... ⇲

Calendar editing is cumbersome

Fix: Try using the 'drag and drop' feature if available for moving events around in the calendar. This can simplify the editing process. OR If... ⇲

Difficult to view transition times

Fix: Use the calendar view to set specific transition times as events, making them easier to see at a glance. OR Create a shared document or n... ⇲

User interface is not intuitive

Fix: Spend some time exploring the app and familiarize yourself with its layout. Look for a user guide or tutorial within the app. OR Consider... ⇲
 
Messages issue

No way to confirm if messages were viewed

Fix: Use a read receipt feature if available in the app settings. Check under the messaging settings to see if there is an option to enable read... ⇲

Printing messages does not include attachments

Fix: Manually save attachments to your device before printing. Open each attachment and use the share option to save it locally. OR Consider t... ⇲

Cannot forward messages to external contacts

Fix: Copy and paste important messages into a new email or messaging app to share with external contacts. OR Take screenshots of the messages... ⇲

Lacks basic email features

Fix: Use a dedicated email app for communication outside of the OurFamilyWizard app for more robust email features. OR Consider using the app'... ⇲
 
Settings issue

Inability to add information between parties

Fix: Utilize the shared notes feature if available. This allows both parties to add and edit information collaboratively. OR Consider using a... ⇲
 
Notifications issue

No notifications for incoming messages

Fix: Check your notification settings on your iPhone. Go to Settings > Notifications > OurFamilyWizard and ensure that notifications are enabled.... ⇲

Notifications are unspecific

Fix: Check if there are settings within the app to customize notification types. This may allow you to receive more detailed alerts. OR Consid... ⇲

Notifications are inadequate

Fix: Check the app settings for any options to customize notification types and frequencies to better suit your needs. OR Set up calendar remi... ⇲
 
Payments issue

Locked into a yearly subscription

Fix: Review your subscription settings in the app. If you want to cancel, go to your account settings and look for subscription management option... ⇲

Payment processing is slow

Fix: Ensure that your internet connection is stable when making payments. A weak connection can slow down processing times. OR Try using a dif... ⇲

Limited options for expense splitting

Fix: Use a third-party expense tracking app to manage and split expenses, then share the summary with the other parent. OR Create a shared doc... ⇲
 
Support issue

Limited support and long response times

Fix: Check the app's FAQ or help section for common issues and solutions. This can often provide immediate answers without needing to contact sup... ⇲
 
Customization issue

Parenting schedule lacks flexibility

Fix: Use the calendar feature to manually adjust events as needed. You can create custom events that better fit your schedule. OR Communicate... ⇲

No dark mode available

Fix: Use your iPhone's accessibility settings to enable 'Smart Invert' which can provide a dark mode effect for all apps. OR Provide feedback... ⇲
 
Updates issue

New calendar update is visually confusing

Fix: Explore the app settings to see if there is an option to revert to the previous version of the calendar layout, if available. OR Take tim... ⇲
 
Login issue

Face ID not working

Fix: Check your Face ID settings in your iPhone settings. Go to Settings > Face ID & Passcode and ensure that OurFamilyWizard is enabled. OR I... ⇲
 
Storage issue

High ongoing costs for storage

Fix: Regularly review and delete unnecessary files or messages to free up storage space within the app. OR Consider using external cloud stora... ⇲
 
Crashes issue

OurFamilyWizard Co-Parent App frequently crashes

Fix: Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. OR Try unins... ⇲
 
Uploads issue

Cannot upload from standard cloud services

Fix: Download files from your cloud service to your device first, then upload them to OurFamilyWizard directly from your device. OR Check if t... ⇲
 
Account issue

Multiple accounts required for multiple cases

Fix: Consider using a single account for all cases and manage them within the app if that feature is available. OR Keep a detailed log of each... ⇲
 
Compatibility issue

OurFamilyWizard Co-Parent App does not support landscape mode

Fix: Use the app in portrait mode and adjust your usage habits to accommodate the lack of landscape support. OR If you need to view documents... ⇲
 
Privacy issue

Privacy concerns regarding data usage

Fix: Review the app's privacy policy to understand how your data is used and stored. Adjust your settings accordingly to limit data sharing. OR... ⇲
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 what users are saying
Good experience
86.8%

Bad experience
8.4%

Neutral
4.9%

~ from our NLP analysis of 31,179 combined software ratings.

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 Private Data OurFamilyWizard Co-Parent App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data

  Cost of Subscriptions
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