fix problems on Wireless@SGx [iphone]

—— Run into issues on Wireless@SGx? Get help pending when official support gets back to you!

Wireless@SGx

Info:

company: Info-communications Media Development Authority

: https://www.imda.gov.sg/wireless-sg

Chat with our AI-based Wireless@SGx Support

🛠️ Common Wireless@SGx Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Wireless@SGx does not work with iOS 16.2

Fix: Check for any available updates for the Wireless@SGx app in the App Store. Open the App Store, tap on your profile icon at the top right, an... ⇲

Wireless@SGx crashes when entering OTP

Fix: Ensure that your device has a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. If you are on W... ⇲

Slow issue

Wireless@SGx interface is slow

Fix: Close any background apps that may be consuming resources. Double-click the Home button (or swipe up from the bottom of the screen on newer... ⇲

Network issue

Cumbersome connection process

Fix: Review the connection steps provided in the app or on the official website to ensure you are following them correctly. Sometimes, a simple o... ⇲

Messages issue

No SMS confirmation for foreign numbers

Fix: If you are using a foreign number, try using a local Singaporean number if possible, as the app may only support local numbers for SMS confi... ⇲

Wireless@SGx fails to send OTP

Fix: Ensure that your phone number is entered correctly and that you have a stable internet connection. If you are using a foreign number, switch... ⇲

Compatibility issue

Wireless@SGx only supports Singaporean phone numbers

Fix: If you are a foreign user, consider obtaining a local Singaporean SIM card for use with the app, as this will allow you to register and use... ⇲

Freezing issue

Wireless@SGx hangs on setup page

Fix: Force close the app and restart it. To do this, double-click the Home button (or swipe up from the bottom of the screen) and swipe up on the... ⇲

Bugs issue

Invalid birth date error

Fix: Double-check the format in which you are entering your birth date. Ensure that you are using the correct format as specified in the app (e.g... ⇲

UI issue

Wireless@SGx shows blank page

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. OR Clear the app'... ⇲

Does not support screen rotation on iPad

Fix: Check if screen rotation is enabled on your iPad. Go to Settings > Display & Brightness and ensure that 'Lock Rotation' is turned off. OR... ⇲

Security issue

SSL expired

Fix: Check your device's date and time settings. Go to Settings > General > Date & Time and ensure that 'Set Automatically' is turned on. An inco... ⇲

Downloads issue

Profile download instructions are unclear

Fix: Look for a help or FAQ section within the app that may provide clearer instructions on how to download your profile. Sometimes, these sectio... ⇲

Loading issue

Wireless@SGx does not open properly

Fix: Force close the app and restart it. To do this, double-click the Home button (or swipe up from the bottom of the screen) and swipe up on the... ⇲