fix problems on Redwood Credit Union [iphone]

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—— Run into issues on Redwood Credit Union? Get help pending when official support gets back to you!

Redwood Credit Union
Info:
company: Redwood Credit Union
: https://www.redwoodcu.org
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Notifications issue

Transaction notifications lack details

Fix: 1. Go to the app settings and check the notification preferences. Ensure that detailed notifications are enabled. 2. If detailed notificatio... ⇲
 
UI issue

Difficult to navigate BillPay

Fix: 1. Familiarize yourself with the BillPay section by exploring all available tabs and options. 2. Use the help or FAQ section within the app... ⇲

Next due date not visible on main page

Fix: 1. Check the settings in the app to see if there is an option to display the next due date on the main page. 2. If not, navigate to the 'Pay... ⇲

Redwood Credit Union layout is confusing

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout. 2. Check for any tutorial videos or guides provided within the... ⇲

No total sum of all accounts displayed

Fix: 1. Check the app settings to see if there is an option to display a total balance. 2. Navigate to the account overview section to see if tot... ⇲

Old app was easier to use

Fix: 1. Spend some time getting used to the new layout and features. 2. Check for any user guides or FAQs that may help you adapt to the new app.... ⇲

Difficult to identify transactions

Fix: 1. Use the search function within the app to filter transactions by date, amount, or type. 2. Check if there are options to categorize trans... ⇲
 
Payments issue

Inconsistent payment scheduling options

Fix: 1. Review the payment scheduling options available in the app. Make sure you are selecting the correct type of payment (one-time vs. recurri... ⇲

Cannot pay statement balance via schedule

Fix: 1. Check if the app allows for scheduled payments specifically for statement balances. If not, you may need to make a manual payment. 2. Rev... ⇲
 
Login issue

Password reset process is frustrating

Fix: 1. When resetting your password, ensure you are following all prompts carefully. Use a strong password that meets the app's requirements. 2.... ⇲
 
Camera issue

Image autocapture fails frequently

Fix: 1. Ensure you have good lighting and a clear view of the check when using the autocapture feature. 2. Clean your camera lens to ensure the b... ⇲
 
Compatibility issue

Cannot link accounts with non-credit unions

Fix: 1. Check if the app has a specific section for linking external accounts. If not, this feature may not be supported. 2. Consider using the w... ⇲

Desktop and mobile app features inconsistent

Fix: 1. Familiarize yourself with the features available on both platforms. Make a list of what is missing on mobile. 2. Use the desktop version... ⇲
 
Loading issue

Redwood Credit Union refuses to load on certain devices

Fix: 1. Ensure that your device's operating system is up to date. Go to Settings > General > Software Update. 2. Restart your device to refresh i... ⇲

Redwood Credit Union takes a long time to load

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improves loading times. 2. Clear the ap... ⇲
 
Screen issue

Blank screen when exiting BillPay

Fix: 1. Try restarting the app by closing it completely and reopening it. 2. Ensure your app is updated to the latest version to fix any bugs.... ⇲
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 what users are saying
Good experience
97.4%

Neutral
1.7%

Bad experience
0.9%

~ from our NLP analysis of 30,936 combined software ratings.

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 Private Data Redwood Credit Union collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics