fix problems on SynthMaster 2 [iphone]

—— Run into issues on SynthMaster 2? Get help pending when official support gets back to you!

SynthMaster 2

Info:

company: KV331 Audio

: https://www.synthmaster.com/contactus.aspx

Chat with our AI-based SynthMaster 2 Support

🛠️ Common SynthMaster 2 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Loss of prior IAP purchases

Fix: Check if you are logged into the same Apple ID that you used to make the purchases. Go to Settings > [your name] > iTunes & App Store and en... ⇲

Confusing and buggy preset management

Fix: Familiarize yourself with the preset management system by reviewing the user manual or online tutorials. This can help clarify how to save,... ⇲

Compatibility issue

Does not run in AUM

Fix: Ensure that you have the latest version of both SynthMaster 2 and AUM installed. Check for updates in the App Store and install any availabl... ⇲

Not recognized by updated AUM

Fix: Ensure that both SynthMaster 2 and AUM are updated to their latest versions. Compatibility issues can arise from using outdated versions.... ⇲

Loading issue

Presets not loading correctly

Fix: Try resetting the app settings to default. This can often resolve issues with loading presets. Look for a 'Reset to Default' option in the a... ⇲

IAP presets do not load correctly

Fix: Check if the IAP presets are installed correctly by going to the app settings and looking for an option to manage or verify installed preset... ⇲

Bugs issue

Duplicated sounds in bundled IAP

Fix: Check the app's preset library for duplicates and manually delete any that are unnecessary. This can help streamline your sound selection.... ⇲

Broken functionality (rename synth, paste settings, import wav)

Fix: Restart the app to see if this resolves the broken functionalities. Sometimes, a simple restart can fix temporary glitches. OR If the iss... ⇲

UI issue

Cannot manipulate all macros while using virtual keyboard

Fix: Try using an external MIDI controller if available, as this may allow for better manipulation of macros while playing. OR Check the app s... ⇲

Crashes issue

SynthMaster 2 crashes frequently

Fix: Ensure your device has enough storage space available. Go to Settings > General > iPhone Storage and check for available space. If storage i... ⇲

SynthMaster 2 closes immediately upon opening

Fix: Force close the app by swiping it away in the app switcher and then reopening it. This can sometimes resolve startup issues. OR If the ap... ⇲

Audio issue

Sound cuts out/cracks

Fix: Check your device's audio settings and ensure that no other apps are interfering with audio playback. Close any background apps that may be... ⇲

Layer 2 sustains indefinitely

Fix: Check the settings for Layer 2 to see if there is a sustain option enabled that should be turned off. Look for any settings related to note... ⇲

Audio dropouts on M1 iPads

Fix: Ensure that your M1 iPad is running the latest version of iPadOS. Go to Settings > General > Software Update to check for updates. OR Try... ⇲

Downloads issue

Presets won't download

Fix: Ensure you have a stable internet connection when attempting to download presets. Switch between Wi-Fi and cellular data to see if the issue... ⇲

Notifications issue

Unclear red notification

Fix: Check the app's notifications settings to see if there is an option to clarify or customize notifications. This may help in understanding wh... ⇲

Settings issue

Cannot adjust tempo in standalone mode

Fix: Check the app settings to see if there is a specific option for tempo control in standalone mode. Some apps have separate settings for diffe... ⇲