fix problems on HeyU [iphone]

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—— Run into issues on HeyU? Get help pending when official support gets back to you!

HeyU - Anime Roleplay Game
Info:
company: Thayna Ramos Costa Silva
: https://www.theheyu.xyz/termsofservice.html
: www.theheyu.xyz
Chat with our AI-based HeyU Support
   Hello! How can I assist you?  

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Ads issue

Inconsistent gem rewards from ads

Fix: If you notice inconsistent rewards from ads, try clearing the app cache or restarting the app. This can sometimes resolve issues with ad rew... ⇲

Daily ad limit for gem collection

Fix: To make the most of the daily ad limit, set a reminder to watch ads at the same time each day. This way, you won't forget to collect your ge... ⇲

Ads sometimes fail to grant gems

Fix: If ads fail to grant gems, try restarting the app and watching the ad again. This can sometimes resolve the issue and ensure you receive you... ⇲
 
Payments issue

Reduced gem rewards for VIP members after first week

Fix: If you are a VIP member and notice reduced rewards, try to maximize your benefits during the first week by participating in all available ac... ⇲

No option for unlimited messaging subscription

Fix: To manage messaging costs, consider planning your messages ahead of time and prioritizing the most important ones to send first. OR Engag... ⇲

Gems required for every message

Fix: To minimize gem usage, try to consolidate your messages into fewer, more impactful communications. This will help you save gems for more imp... ⇲

Inability to reroll responses without wasting gems

Fix: To avoid wasting gems, try to think carefully about your input before sending it. This can help you get the desired response without needing... ⇲
 
Customization issue

No option to create custom characters

Fix: While custom character creation may not be available, you can still personalize your experience by choosing characters that resonate with yo... ⇲

Limited character selection

Fix: To cope with limited character selection, focus on developing the characters that are available. Explore their backstories and interactions... ⇲
 
AI issue

Repetitive AI responses

Fix: To deal with repetitive AI responses, try varying your input. Use different phrases or questions to elicit more diverse responses from the A... ⇲

Characters may not adapt well to user input

Fix: If characters are not adapting well, try to use more straightforward language or common phrases that the AI might better understand. OR E... ⇲

Lack of important point retention for characters

Fix: To help with point retention, try to remind the characters of previous interactions by referencing them in your messages. This can sometimes... ⇲
 
Search issue

No search feature for characters

Fix: If you need to find a specific character, try browsing through the character list methodically or using any available filters to narrow down... ⇲
 
Slow issue

Slow gem accumulation

Fix: To speed up gem accumulation, focus on completing daily tasks and challenges that offer gem rewards. This can help you earn gems more consis... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
58.2%

Bad experience
33.0%

Neutral
8.9%

~ from our NLP analysis of 282 combined software ratings.

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 Private Data HeyU collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers

  Cost of Subscriptions
  1. Special Value Items: $3.99 130 coins
  2. Unique Value Items: $9.99 360 cions
  3. Great Value Items: $49.99 2800 coins
  4. Novice's Value Items: $19.99 800 coins
  5. Start Value Items: $1.99 50 coins
  6. Excellent Value Items: $29.99 1300 coins
  7. Gold Value Items: $39.99 1800 coins