fix problems on ArriveCAN [iphone]

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—— Run into issues on ArriveCAN? Get help pending when official support gets back to you!

ArriveCAN
Info:
company: Canada Border Services Agency
: https://www.cbsa-asfc.gc.ca/menu-eng.html
Chat with our AI-based ArriveCAN Support
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UI issue

Difficult to navigate and understand prompts

Fix: Take a moment to read through the prompts carefully before proceeding. If a prompt is unclear, try to break it down into smaller parts to un... ⇲

Inability to backtrack on entered data

Fix: Before submitting any information, double-check all entries. If you realize a mistake after submission, document it and be prepared to clari... ⇲

Ambiguous wording in questions

Fix: Take your time to read each question carefully. If a question is unclear, try to interpret it based on the context of your travel plans. O... ⇲
 
Uploads issue

Inability to upload previously scanned documents

Fix: Check if the app allows document uploads in specific formats (like PDF or JPEG). If your scanned documents are in a different format, conver... ⇲
 
Customization issue

No option for one-day round trips

Fix: When filling out your travel details, select the option for a single day trip if available. If not, consider entering the trip as a two-day... ⇲

Limited functionality for repeat travelers

Fix: If the app does not save your previous travel information, consider keeping a separate document with your travel history to make future entr... ⇲

No option to indicate no overnight stay

Fix: If the app does not allow you to indicate a same-day return, consider entering the trip as a two-day trip with the same departure and return... ⇲
 
Account issue

Confusing password reset process

Fix: Follow the password reset link carefully. Ensure you are entering the correct email associated with your account. Check your spam folder for... ⇲
 
Settings issue

Lack of clear instructions for adding travelers

Fix: Look for a tutorial or help section within the app that may provide guidance on adding travelers. This can often clarify the steps needed.... ⇲

No option to report symptoms

Fix: If the app does not have a symptom reporting feature, consider keeping a personal log of any symptoms and report them to health authorities... ⇲
 
Updates issue

Inconsistent information regarding vaccination requirements

Fix: Check the official government website for the most current vaccination requirements, as the app may not always reflect the latest updates. U... ⇲

Lack of updates on border crossing requirements

Fix: Regularly check the official government website for updates on border crossing requirements, as the app may not always reflect the latest in... ⇲
 
Compatibility issue

ArriveCAN does not accommodate recent entry requirements

Fix: Regularly check the app for updates, as entry requirements can change frequently. Ensure you are using the latest version of the app. OR... ⇲

ArriveCAN does not work well on older devices

Fix: Check if your device meets the app's minimum requirements. If not, consider upgrading your device or using a different device that supports... ⇲
 
Support issue

Poor customer service experience

Fix: Utilize any available in-app support features, such as FAQs or chat support, to find answers to your questions without needing to contact cu... ⇲
 
Network issue

ArriveCAN does not link well with border agents

Fix: Ensure that you have all necessary documentation ready before approaching border agents. This can help facilitate smoother communication.... ⇲
 
Privacy issue

Requires unnecessary information for short visits

Fix: When filling out the app, only provide the minimum required information. If optional fields are present, leave them blank if they do not app... ⇲

Invasive data collection practices

Fix: Review the app's privacy policy to understand what data is being collected and how it is used. If you are uncomfortable, consider limiting t... ⇲
 
Bugs issue

ArriveCAN does not recognize past travel dates

Fix: Ensure that you are entering the dates in the correct format as required by the app. Double-check for any typos or errors. OR If the app... ⇲
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 what users are saying
Good experience
94.4%

Bad experience
3.4%

Neutral
2.2%

~ from our NLP analysis of 450,595 combined software ratings.

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 Private Data ArriveCAN collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics