fix problems on MyUTHealth [iphone]

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—— Run into issues on MyUTHealth? Get help pending when official support gets back to you!

MyUTHealth
Info:
company: The University of Texas Health Science Center at Houston
: https://MyUTHealth.org/
Chat with our AI-based MyUTHealth Support
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Support issue

Inconsistent communication from staff

Fix: Utilize the messaging feature within the app to communicate directly with your healthcare provider or staff. This can help ensure that your... ⇲

Frequent staff changes

Fix: Stay informed about your healthcare team by asking for updates during your visits. This can help you understand who your primary contacts ar... ⇲
 
Access issue

Difficulty in accessing patient notes

Fix: Make sure you are logged into the app with the correct account that has access to your medical records. Navigate to the 'My Records' or 'Pat... ⇲
 
Feedback issue

Vague post-procedure questionnaires

Fix: If you find the questionnaires unclear, take notes on specific questions that are confusing and discuss them with your healthcare provider d... ⇲
 
Customization issue

Inability to correct questionnaires

Fix: If you realize there is an error after submitting a questionnaire, contact your healthcare provider's office directly to inform them of the... ⇲
 
UI issue

Poor navigation for some users

Fix: Familiarize yourself with the app's layout by exploring each section. Look for a help or tutorial section within the app that may provide gu... ⇲

Inability to schedule appointments easily

Fix: Ensure that you are using the latest version of the app, as updates often improve functionality. Check for updates in the App Store. OR I... ⇲
 
Registration issue

Issues with phone number verification

Fix: Ensure that you are entering your phone number correctly, including the area code. Check for any spaces or incorrect characters. OR If ve... ⇲
 
Messages issue

Delayed responses to messages

Fix: If you are not receiving timely responses, try to follow up on your messages after a few days. Sometimes, a gentle reminder can prompt a qui... ⇲
 
Payments issue

Confusion regarding insurance and billing

Fix: Review your insurance policy details and compare them with the billing statements you receive. If you have questions, document them and brin... ⇲
 
Crashes issue

MyUTHealth crashes or freezes occasionally

Fix: Try closing the app completely and reopening it. You can do this by double-tapping the home button (or swiping up from the bottom on newer i... ⇲
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 what users are saying
Good experience
93.0%

Bad experience
4.7%

Neutral
2.3%

~ from our NLP analysis of 1,954 combined software ratings.

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 Private Data MyUTHealth collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics