fix problems on SCUBAPRO LogTRAK 2.0 [iphone]

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—— Run into issues on SCUBAPRO LogTRAK 2.0? Get help pending when official support gets back to you!

SCUBAPRO LogTRAK 2.0
Info:
company: SCUBAPRO
: https://scubapro.com
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Network issue

Bluetooth connection issues

Fix: Ensure Bluetooth is enabled on your iPhone by going to Settings > Bluetooth. If it is on, try turning it off and back on again. Then, restar... ⇲

Inability to connect to dive computer

Fix: Ensure that your dive computer is compatible with the app. Check the app's documentation for a list of supported devices. OR Restart both... ⇲
 
Updates issue

Firmware update fails

Fix: Make sure your dive computer is fully charged and within range of your iPhone. Restart both devices and try the firmware update again throug... ⇲
 
Crashes issue

SCUBAPRO LogTRAK 2.0 crashes on login screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Registration issue

Activation email not sent

Fix: Check your spam or junk email folder to see if the activation email was filtered there. If you find it, mark it as 'Not Spam' to ensure futu... ⇲

Difficulties with account creation

Fix: Ensure that you are entering all required fields correctly and that your password meets any specified criteria (e.g., length, special charac... ⇲
 
Customization issue

Metric units displayed with no option to change

Fix: Look for a settings or preferences menu within the app where you can adjust measurement units. If no option is available, check the app's he... ⇲
 
UI issue

Cannot delete dives

Fix: Check if there is a long-press option on the dive entry that allows you to delete it. If not, look for an edit or settings icon within the d... ⇲

User unfriendly interface

Fix: Familiarize yourself with the app by exploring all menus and options. Sometimes, spending a little time navigating can help you understand t... ⇲

No intuitive navigation

Fix: Take some time to explore the app's layout and familiarize yourself with where different features are located. Sometimes, a little explorati... ⇲
 
Loading issue

No way to load past dives

Fix: Check if there is an option to sync or import past dives from another device or app. If you have a backup of your previous logbook, see if y... ⇲
 
Storage issue

Logs not stored after download

Fix: Check the app's settings to ensure that it is set to save logs automatically. If there is an option to enable or disable this feature, make... ⇲
 
Freezing issue

SCUBAPRO LogTRAK 2.0 stuck on splash screen

Fix: Force close the app and restart it. If it remains stuck, restart your iPhone and try opening the app again. OR If the problem persists, u... ⇲
 
Compatibility issue

No iPad support

Fix: If you have an iPhone, consider using it for the app as it may not be optimized for iPad. You can also check if the app can be run in compat... ⇲

No import option for MySSI app

Fix: Check if there is a manual export option in the MySSI app that allows you to save your dive logs in a compatible format, such as CSV, which... ⇲
 
Support issue

Customer service unhelpful

Fix: Utilize online forums or community groups where other users may share solutions to common problems. This can often provide quicker answers t... ⇲
 
Bugs issue

SCUBAPRO LogTRAK 2.0 buggy and frustrating to use

Fix: Regularly check for updates in the App Store, as developers often release patches to fix bugs. Keeping the app updated can improve performan... ⇲
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 what users are saying
Bad experience
68.3%

Good experience
19.5%

Neutral
12.2%

~ from our NLP analysis of 41 combined software ratings.

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Dive Log

 Private Data SCUBAPRO LogTRAK 2.0 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics