fix problems on Allina Health [iphone]

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Allina Health
Info:
company: Allina Health System
: https://account.allinahealth.org/contact/
: www.allinahealth.org
Chat with our AI-based Allina Health Support
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Settings issue

Scheduling options do not match

Fix: Log out of the app and log back in to refresh the scheduling options. Sometimes, a session refresh can resolve discrepancies in available ap... ⇲

Inability to schedule appointments

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve scheduling issues. OR Try accessing the scheduling... ⇲
 
Account issue

No access to charts or files

Fix: Ensure you are logged into the correct account associated with your medical records. If you have multiple accounts, try logging into each to... ⇲

Account disabled message on login

Fix: Ensure you are using the correct login credentials. If you have forgotten your password, use the password reset option. OR If you are sti... ⇲

Missing historical lab results

Fix: Log out of the app and log back in to refresh your data. Sometimes, a session refresh can resolve visibility issues. OR Check if you can... ⇲
 
Network issue

Communication with doctors is lagging

Fix: Try refreshing the app by closing it completely and reopening it. This can help in loading messages faster. OR If the lag persists, consi... ⇲
 
Crashes issue

Allina Health frequently crashes

Fix: Make sure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates.... ⇲

Allina Health closes unexpectedly

Fix: Check for app updates in the App Store. An update may fix bugs causing the app to close unexpectedly. OR If the problem continues, try re... ⇲

Allina Health freezes or crashes during use

Fix: Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates. OR... ⇲
 
UI issue

Unable to see future or past appointment dates

Fix: Log out of the app and log back in to refresh your appointment data. This can often resolve visibility issues. OR Check your internet con... ⇲

Allina Health shows unreadable text

Fix: Check your device's display settings. Go to Settings > Display & Brightness and adjust the text size and display settings to see if it resol... ⇲

Difficult navigation and bugs in the app

Fix: Familiarize yourself with the app's layout by exploring each section. Sometimes, understanding the navigation can help mitigate difficulties... ⇲
 
Login issue

Password reset issues

Fix: Ensure you are entering the correct email associated with your account. If you are not receiving reset emails, check your spam folder. OR... ⇲

Face ID login stopped working

Fix: Go to Settings > Face ID & Passcode and ensure that the Allina Health app is enabled for Face ID. If it is already enabled, try disabling an... ⇲
 
Notifications issue

Notifications fail to load

Fix: Check your notification settings for the app. Go to Settings > Notifications > Allina Health and ensure that notifications are enabled. OR... ⇲
 
Payments issue

No option to pay bills after update

Fix: Check if the app is updated to the latest version. Go to the App Store, search for Allina Health, and tap 'Update' if available. If the issu... ⇲
 
Compatibility issue

Inconsistent performance between app and website

Fix: Try clearing the app's cache by going to Settings > General > iPhone Storage > Allina Health > Offload App. This can help improve performanc... ⇲
 
Updates issue

Allina Health fails to open after update

Fix: Restart your iPhone to clear any temporary issues that may be preventing the app from opening. OR If the app still does not open, try uni... ⇲
 
Glitches issue

Glitches when reading messages from doctors

Fix: Log out of the app and log back in to refresh your messages. This can sometimes resolve display issues. OR If glitches persist, try acces... ⇲
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 what users are saying
Bad experience
47.7%

Good experience
40.7%

Neutral
11.6%

~ from our NLP analysis of 216 combined software ratings.

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 Private Data Allina Health collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics