fix problems on Therapeer [iphone]

—— Run into issues on Therapeer? Get help pending when official support gets back to you!

Therapeer: Peer Support Groups

Info:

company: Peer Labs, LLC

: https://therapeer.freshdesk.com/support/tickets/new

: www.therapeer.app

Chat with our AI-based Therapeer Support

🛠️ Common Therapeer Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Therapeer freezes while scrolling

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Therapeer app... ⇲

Inability to join rooms

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if that resolves the issue. 2. Restart the ap... ⇲

Network issue

Delayed response from peers

Fix: 1. Encourage peers to check their notifications and ensure they have enabled alerts for the app. 2. Suggest that peers refresh the chat by p... ⇲

Customization issue

Rating system for users

Fix: 1. Familiarize yourself with the rating system by reviewing any available guidelines within the app. 2. If you feel a rating is unfair, cons... ⇲

No option to kick inactive peers

Fix: 1. Discuss with the group the importance of active participation and set expectations for engagement. 2. If you are a moderator, consider im... ⇲

Permissions issue

Moderators remove users from sessions

Fix: 1. Review the community guidelines to understand the reasons for removal. 2. If you believe the removal was unjust, consider reaching out to... ⇲

Limited access to help without joining a room

Fix: 1. Explore the app's resources or help section for information that may be available without joining a room. 2. Use the app's search functio... ⇲

Support issue

Technical support issues

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Restart the app and your device to resolve minor technical glitch... ⇲

Messages issue

Chat transcripts may disappear

Fix: 1. Regularly save important messages by taking screenshots or copying text to a notes app. 2. Check if there is a setting in the app to save... ⇲

Glitches issue

Glitches during sessions

Fix: 1. Ensure your app is updated to the latest version. Check the App Store for updates. 2. Close other apps running in the background to free... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.3%

Bad experience

6.7%

Neutral

2.0%

~ from our NLP analysis of 863 combined software ratings.

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Private Data Therapeer collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Identifiers
- Sensitive Info
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Cost of Subscriptions

Private Support Room: $4.99 Create a room & get emotional Peer support