fix problems on NGC [iphone]

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—— Run into issues on NGC? Get help pending when official support gets back to you!

NGC
Info:
company: Numismatic Guaranty Corporation
: https://www.ngccoin.com/contact/
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Bugs issue

verifying multiple coins does not always work

Fix: Verify that you are entering the correct information for each coin. Double-check the details before submission. If the app fails to verify,... ⇲

scan feature does not work

Fix: Ensure that your device's camera permissions are enabled for the app. Go to Settings > Privacy > Camera and check the app's permissions. O... ⇲

manual entry of cert number fails

Fix: Double-check the format of the certificate number you are entering. Ensure there are no extra spaces or incorrect characters. OR If manua... ⇲

scanner quits working after initial use

Fix: Close the app completely and reopen it to reset the scanner. If the issue persists, check for app updates in the App Store. OR Try restar... ⇲

unable to access coin data

Fix: Ensure that you are logged into the app with the correct account. If you have multiple accounts, verify you are using the right one. OR I... ⇲

NGC bugs cost more time than saved

Fix: Document specific bugs you encounter and try to find workarounds for each issue to minimize time loss. OR Consider using alternative apps... ⇲

NGC does not scan complete barcode

Fix: Ensure that you are holding the camera steady and at the correct distance from the barcode. Adjust the angle if necessary to capture the ent... ⇲
 
UI issue

difficult to maneuver through

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where features are located to improve navigation speed.... ⇲

coins not in discernible order

Fix: Look for sorting options within the app, such as sorting by name, date added, or value. This may help you organize the coins in a more manag... ⇲

must restart process to look at different coin

Fix: Instead of restarting the process, try using the back button or navigation menu to return to the main coin list without restarting the app.... ⇲

submission tracking redirects to website

Fix: Check if there is an option within the app to view submission tracking without being redirected. Look for a dedicated tracking section. OR... ⇲

clunky and non-intuitive design

Fix: Take time to explore the app's features and layout. Familiarizing yourself with the design can help improve your experience. OR Consider... ⇲

coin submission process is cumbersome

Fix: Break down the submission process into smaller steps and tackle them one at a time to make it feel less overwhelming. OR Look for any sho... ⇲

cannot view list of coins in registry

Fix: Check the app's settings or menu options for a registry or collection section that may list your coins. OR If the list is not available,... ⇲

navigational icons and coin pictures missing

Fix: Try restarting the app to see if the icons and pictures reappear. If not, check for updates in the App Store. OR If the issue persists, c... ⇲
 
Search issue

coin explorer feature hard to find

Fix: Check the app's main menu or settings for a help or tutorial section that may guide you to the coin explorer feature. OR Use the search f... ⇲

no results for known coins

Fix: Verify that you are entering the correct details for the coins. Check for typos or incorrect information. OR If the app does not recogniz... ⇲
 
Login issue

NGC logs out every time it closes

Fix: Check your app settings to see if there is an option to stay logged in or remember your login credentials. Enable this feature if available.... ⇲

unable to sign in on app

Fix: Double-check your login credentials for accuracy. Ensure that there are no typos in your username or password. OR If you are still unable... ⇲
 
Syncing issue

does not store scanned coins

Fix: Ensure that you are saving each scanned coin before exiting the scanning feature. Look for a 'save' or 'confirm' button after scanning. OR... ⇲
 
Settings issue

limited daily coin validation

Fix: Plan your coin validation tasks to maximize the limited daily validations. Prioritize which coins you need to validate first. OR If you r... ⇲
 
Features issue

no total value of collection feature

Fix: Manually calculate the total value of your collection by keeping a separate log of each coin's value in a spreadsheet or note-taking app.... ⇲
 
Updates issue

outdated prices

Fix: Check if there is an option within the app to refresh or update prices. Look for a refresh button or similar feature. OR If prices are ou... ⇲
 
Compatibility issue

unable to log in on different Apple platforms

Fix: Ensure that you are using the same login credentials across all devices. Double-check for typos in your username or password. OR If login... ⇲
 
Support issue

generic responses to issues

Fix: Keep a detailed log of your issues and the responses you receive. This can help you identify patterns and find solutions more effectively.... ⇲
 
Freezing issue

freezes during scanning

Fix: Close any unnecessary apps running in the background to free up memory and improve performance while scanning. OR If the app continues to... ⇲
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 what users are saying
Bad experience
59.9%

Good experience
34.3%

Neutral
5.8%

~ from our NLP analysis of 137 combined software ratings.

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 Private Data NGC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics