fix problems on Donna AI [iphone]

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—— Run into issues on Donna AI? Get help pending when official support gets back to you!

Donna AI - AI Music Generator
Info:
company: Aliaksandr Tsvirko
: https://dmusicai.notion.site/Terms-of-use-13c0739e1d208044ae63d67b85b72244
Chat with our AI-based Donna AI Support
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Payments issue

Strictly subscription-based with limited free features

Fix: Utilize the free trial period to explore the app's features fully. Make a list of what you need and see if the subscription is worth it base... ⇲

Refund issues for subscriptions

Fix: Review the app's refund policy in the settings or on their website to understand the process. Document your request and any relevant informa... ⇲
 
Support issue

Technical support is nonexistent

Fix: Check the app's FAQ section or user forums for common issues and solutions shared by other users. This can often provide quick fixes without... ⇲
 
Customization issue

Incorrect voice and genre selection

Fix: Double-check your selections before generating the song. Ensure that the voice and genre settings are correctly set according to your prefer... ⇲
 
Audio issue

Songs generated without lyrics

Fix: Ensure that you are inputting lyrics correctly and that they meet any character limits set by the app. If lyrics are not appearing, try re-e... ⇲

Songs cut off halfway

Fix: Check your device's storage space. Insufficient storage can cause issues with song generation. Free up space if necessary and try generating... ⇲
 
Bugs issue

Errors and duplicate outputs

Fix: Clear the app's cache if possible. This can help resolve issues with duplicate outputs. You can usually find this option in the app settings... ⇲

Donna AI fails to generate music

Fix: Ensure that your internet connection is stable, as the app may require online access to generate music. Try switching to a different network... ⇲
 
Network issue

Server errors prevent song creation

Fix: Check the app's status on social media or forums to see if there are known server issues. If so, wait until the service is restored. OR T... ⇲

HTTP error messages

Fix: Check your internet connection and try switching between Wi-Fi and mobile data to see if the issue persists. Sometimes, network issues can c... ⇲
 
Performance issue

Inconsistent performance

Fix: Close other apps running in the background to free up resources on your device, which can improve performance. OR Regularly update the ap... ⇲
 
Settings issue

Limited character count for lyrics

Fix: Break your lyrics into smaller sections and generate multiple songs if necessary. You can then combine them in an audio editing app. OR C... ⇲

Limited song generation per day

Fix: Plan your song generation sessions to maximize the output within the daily limit. Prioritize your most important projects. OR Consider su... ⇲
 
Compatibility issue

Old app does not recognize subscription

Fix: Log out of the app and log back in to refresh your account status. This can sometimes resolve recognition issues. OR Check for any availa... ⇲
 
Glitches issue

Glitchy performance

Fix: Clear the app's cache and data through your device settings. This can help resolve many performance-related issues. OR Uninstall and rein... ⇲
 
Backup issue

Loss of previously created songs

Fix: Check if the app has an auto-save feature or a backup option in the settings. If available, enable it to prevent future losses. OR Regula... ⇲
 
Storage issue

Inability to save multiple songs

Fix: Check the app settings for any limitations on saving songs. If there are restrictions, consider generating songs in batches and saving them... ⇲
 
Updates issue

Donna AI updates remove desired features

Fix: Check the app's update notes to see if the features have been moved or renamed. Sometimes, features are still available but under different... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
75.1%

Bad experience
21.2%

Neutral
3.7%

~ from our NLP analysis of 570 combined software ratings.

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 Private Data Donna AI collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Weekly Access: $7.99 Unlimited lyrics generation & 10 bonus songs
  2. Yearly Access: $49.99 Unlimited lyrics generation & 100 bonus songs
  3. 10 Songs: $5.99 Add 10 songs
  4. 1 Song: $1.99 Add 1 song
  5. 100 Songs: $39.99 Add 100 songs