fix problems on Apple TV [iphone]

—— Run into issues on Apple TV? Get help pending when official support gets back to you!

Apple TV

Info:

company: Apple

: https://support.apple.com

: www.apple.com

Chat with our AI-based Apple TV Support

🛠️ Common Apple TV Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Limited content selection

Fix: 1. Explore different genres: Use the search function to explore various genres or categories that may have more content available. 2. Check... ⇲

15% of users had this problem

Difficult to view all episodes of a show

Fix: 1. Use the search function: Type the name of the show in the search bar to quickly access all episodes. 2. Navigate to the show's page: Go... ⇲

15% of users had this problem

Search issue

Search algorithms are ineffective

Fix: 1. Use specific keywords: When searching, use specific titles or keywords to improve search results. 2. Browse categories: Instead of searc... ⇲

Difficult to find purchased content

Fix: 1. Use the 'Library' tab: Go to the Library tab in the Apple TV app to view all your purchased content in one place. 2. Search for specific... ⇲

UI issue

No gesture support for fast forward and rewind

Fix: 1. Use on-screen controls: While gesture support may not be available, you can use the on-screen fast forward and rewind buttons to navigate... ⇲

Navigation is confusing

Fix: 1. Familiarize with the layout: Spend some time exploring the app's layout and features to become more comfortable with navigation. 2. Use... ⇲

Interface is poorly organized

Fix: 1. Familiarize with the layout: Spend some time exploring the app to understand its layout and organization. 2. Use the search function: Wh... ⇲

Small in-player buttons

Fix: 1. Zoom in: Use the zoom feature on your iPhone to enlarge the screen while watching content, making buttons easier to tap. 2. Use a remote... ⇲

Loading issue

Constant buffering during playback

Fix: 1. Check your internet connection: Ensure that your Wi-Fi is stable and has sufficient speed. You can do this by running a speed test on you... ⇲

Settings issue

Changes picture settings unexpectedly

Fix: 1. Check for automatic settings: Go to Settings > Video and Audio in the Apple TV app and ensure that 'Match Content' settings are configure... ⇲

Subtitles need to be turned on each time

Fix: 1. Set default subtitle preferences: Go to Settings > Accessibility > Subtitles & Captioning, and enable 'Closed Captions + SDH'. This shoul... ⇲

No auto-play for next episodes

Fix: 1. Check settings: Go to Settings > TV > Play Next Episode and ensure that the option is enabled. This should allow episodes to auto-play.... ⇲

Limited options for video and sound quality settings

Fix: 1. Check settings: Go to Settings > Video and Audio to explore available options for video and sound quality. 2. Use external devices: If y... ⇲

Glitches issue

Glitches during playback

Fix: 1. Restart the app: Close the Apple TV app completely by swiping up from the bottom of the screen and swiping the app off the screen. Reopen... ⇲

Ads issue

Up Next feature is cluttered with ads

Fix: 1. Manage your Up Next queue: Go to the Apple TV app, navigate to the 'Watch Now' tab, and remove any unwanted shows or movies from your Up... ⇲

Long ads at the beginning

Fix: 1. Consider subscription options: If available, consider subscribing to an ad-free version of the service to avoid long ads. 2. Use the ski... ⇲

Gameplay issue

Cannot resume paused games

Fix: 1. Check for game updates: Ensure that the game you are playing is updated to the latest version. Open the App Store, go to Updates, and ins... ⇲

Customization issue

No option to hide scores

Fix: 1. Check game settings: Some games have an option to hide scores in their settings menu. Open the game, go to settings, and look for an opti... ⇲

No option for reviews of movies and shows

Fix: 1. Use third-party apps: Consider using third-party apps or websites like IMDb or Rotten Tomatoes to find reviews for movies and shows. 2.... ⇲

No wishlist feature

Fix: 1. Use the 'Up Next' feature: Add shows and movies to your Up Next list to keep track of what you want to watch next. 2. Create a note: Use... ⇲

Bugs issue

Buggy episode marking feature

Fix: 1. Restart the app: Close the Apple TV app completely and reopen it to see if the episode marking feature works correctly. 2. Update the ap... ⇲

Video issue

Poor video quality indicators

Fix: 1. Check video settings: Go to Settings > Video and Audio and ensure that the video quality settings are set to your preference. 2. Test yo... ⇲

Inconsistent playback controls

Fix: 1. Restart the app: Close the Apple TV app completely and reopen it to see if playback controls become consistent. 2. Check for updates: En... ⇲

Frequent sign-in issues on Roku

Fix: 1. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. 2. Re-enter credentials: Go t... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.3%

Bad experience

2.6%

Neutral

2.1%

~ from our NLP analysis of 1,292,458 combined software ratings.

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STARZ

Private Data Apple TV collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics