fix problems on Bukalapak [iphone]

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—— Run into issues on Bukalapak? Get help pending when official support gets back to you!

Bukalapak - Jual Beli Online
Info:
company: PT Bukalapak.com
: https://www.bukalapak.com/supports/contact_us
: bukalapak.com
Chat with our AI-based Bukalapak Support
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UI issue

wallet shows 'Muat Ulang'

Fix: This message typically indicates that the wallet needs to be refreshed. Try logging out of your account and logging back in. This can often... ⇲

confusing interface

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the interface can help reduce confusion. Look for a hel... ⇲
 
Freezing issue

jamming and freezing

Fix: Close any other apps running in the background to free up memory. Double-tap the Home button (or swipe up from the bottom of the screen on n... ⇲
 
Payments issue

difficult credit card process

Fix: Ensure that all your credit card information is entered correctly. Double-check the card number, expiration date, and CVV code. If the app a... ⇲

money transfers slow

Fix: Ensure that your internet connection is stable when initiating a money transfer. A weak connection can cause delays. OR If the transfer i... ⇲

Buka Dompet balance issues

Fix: Check your transaction history within the app to ensure that all transactions are accounted for. This can help identify any discrepancies in... ⇲
 
Security issue

fake shops

Fix: Before making a purchase, check the seller's ratings and reviews. Look for sellers with a high number of positive reviews and a good reputat... ⇲

lack of security checks

Fix: Always ensure that you are using a strong password for your account. Change your password regularly and avoid using easily guessable informa... ⇲
 
Slow issue

lagging on opening

Fix: Clear the app's cache by uninstalling and reinstalling it. This can help improve performance by removing unnecessary data. OR Check for a... ⇲
 
Support issue

slow delivery

Fix: Check the estimated delivery time provided by the seller before making a purchase. If the delivery is taking longer than expected, contact t... ⇲

bad customer service

Fix: Document your issues clearly and try to use the app's official support channels for assistance. Provide detailed information about your prob... ⇲
 
Updates issue

frequent updates

Fix: Adjust your app update settings to manual updates. Go to Settings > App Store and toggle off 'App Updates' to prevent automatic updates. Thi... ⇲
 
Crashes issue

crashes on old iOS

Fix: Check if your iPhone can be updated to a newer iOS version. Go to Settings > General > Software Update. If an update is available, install i... ⇲

Bukalapak too slow and crashes

Fix: Close other apps running in the background to free up memory. This can help improve the performance of Bukalapak. OR Restart your iPhone... ⇲
 
Bugs issue

product quality issues

Fix: Before purchasing, read product reviews and check ratings to gauge the quality of the item. Look for detailed reviews that mention the produ... ⇲
 
Ads issue

too many pop-ups

Fix: Check the app settings for options to disable notifications or pop-ups. Go to the app's settings and look for notification preferences. OR... ⇲
 
Customization issue

language options missing

Fix: Check the app settings to see if there is an option to change the language. Look for a 'Language' or 'Region' setting within the app. OR... ⇲
 
Loading issue

slow loading times

Fix: Clear the app's cache by uninstalling and reinstalling it. This can help improve loading times by removing unnecessary data. OR Ensure th... ⇲
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 what users are saying
Good experience
60.7%

Bad experience
37.1%

Neutral
2.3%

~ from our NLP analysis of 1,723 combined software ratings.

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 Private Data Bukalapak collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics