fix problems on Genuiniti [iphone]

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—— Run into issues on Genuiniti? Get help pending when official support gets back to you!

Genuiniti
Info:
company: Sajware Inc
: https://www.genuiniti.com/support/
: www.genuiniti.com
Chat with our AI-based Genuiniti Support
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UI issue

minimalistic interface makes navigation difficult

Fix: Familiarize yourself with the app's layout by exploring each section. Take a moment to tap on different icons and menus to see what options... ⇲

confusing user experience

Fix: Take time to explore the app's features and familiarize yourself with its layout. Sometimes, spending a few minutes navigating can help clar... ⇲
 
Support issue

no troubleshooting options

Fix: Check the app's settings or help section for any available FAQs or tips. Sometimes, troubleshooting information is included in the app but m... ⇲

no detailed instructions for use

Fix: Look for any tutorial or onboarding process when you first open the app. If none exists, consider searching for user-generated content such... ⇲
 
Features issue

lack of previous scans menu

Fix: If the app does not have a built-in history feature, consider manually keeping a record of your scans. You can create a simple note on your... ⇲

does not provide proof of authenticity

Fix: If the app lacks a proof of authenticity feature, consider using additional verification methods. Research the product online or check the m... ⇲

no way to track product history

Fix: Since the app does not track product history, consider maintaining a separate log of your scanned products. Use a note-taking app or a physi... ⇲
 
Permissions issue

requires precise location to function

Fix: Ensure that your location services are enabled for the Genuiniti app. Go to your iPhone's Settings, tap on Privacy, then Location Services.... ⇲
 
Crashes issue

Genuiniti crashes frequently

Fix: To reduce crashes, ensure that your app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll down to... ⇲
 
Compatibility issue

unable to scan without electronic tag

Fix: If the app requires an electronic tag for scanning, ensure that you have the correct tags for the products you are trying to scan. Check the... ⇲

does not work for most products

Fix: If the app does not recognize many products, check for updates or new versions that may improve its database. Regular updates can enhance th... ⇲
 
Feedback issue

no feedback when scan fails

Fix: If the app does not provide feedback on failed scans, try to improve the scanning conditions. Ensure good lighting, a clear view of the prod... ⇲
 
Search issue

inability to search for products

Fix: If the app lacks a search function, consider using external search engines or product databases to find information about products you are i... ⇲
 
Security issue

potential for misuse of packaging

Fix: To mitigate misuse, always verify the authenticity of products through trusted sources before purchasing. Use the app as a supplementary too... ⇲
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 what users are saying
Good experience
85.1%

Bad experience
12.6%

Neutral
2.3%

~ from our NLP analysis of 564 combined software ratings.

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 Private Data Genuiniti collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics