fix problems on My Nymeo [iphone]

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—— Run into issues on My Nymeo ? Get help pending when official support gets back to you!

My Nymeo Mobile
Info:
company: Nymeo Federal Credit Union
: https://nymeo.org/about-us/contact-us/
: nymeo.org
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Settings issue

Settings erased after update

Fix: After an update, manually check and reconfigure your settings. Take screenshots of your preferred settings before updating in the future to... ⇲
 
Ads issue

Ads at the top of the app

Fix: Check if there is a premium version of the app available for purchase that removes ads. This is often a straightforward solution to enhance... ⇲
 
Camera issue

Check image captures often fail

Fix: Ensure that the app has the necessary permissions to access your camera and photo library. Go to your iPhone's Settings > Privacy > Camera a... ⇲
 
Payments issue

Mortgage payment issues

Fix: Double-check the payment details you are entering, including account numbers and payment amounts. Ensure that you are following the correct... ⇲

Limited transfer options

Fix: Review the app's help section or FAQs to understand the specific transfer options available. Sometimes, certain features are hidden or requi... ⇲

Pending transactions not visible

Fix: Check if there is a specific section in the app for pending transactions. Sometimes, they are located under a different tab or menu. OR I... ⇲

Inability to transfer money between accounts

Fix: Check if there are specific requirements or limitations for transferring money between accounts. This information is often found in the app'... ⇲
 
Notifications issue

Notifications about timing out

Fix: Check your internet connection to ensure it is stable. A weak connection can cause timeouts. Try switching between Wi-Fi and cellular data t... ⇲
 
UI issue

Not user friendly or intuitive

Fix: Take some time to explore the app thoroughly. Familiarize yourself with the layout and features, as sometimes it takes a bit of time to adju... ⇲

Basic and bland layout

Fix: Explore any available themes or display settings in the app that might allow for some customization of the layout. OR If the layout is un... ⇲
 
Login issue

Randomly locks users out

Fix: Ensure that you are entering the correct login credentials. If you forget your password, use the password recovery option to reset it. OR... ⇲

Login issues on new devices

Fix: Ensure that you are using the correct login credentials and that your new device has a stable internet connection. Sometimes, network issues... ⇲
 
Security issue

Excessive security questions

Fix: Review the security settings in the app to see if you can adjust the number of security questions or opt for alternative security methods, s... ⇲
 
Compatibility issue

My Nymeo not compatible with older devices

Fix: Check the app's requirements in the App Store to see if there is an older version available that is compatible with your device. OR If no... ⇲
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 what users are saying
Good experience
97.3%

Neutral
2.0%

Bad experience
0.7%

~ from our NLP analysis of 2,505 combined software ratings.

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 Private Data My Nymeo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics