fix problems on Benchmark Gensuite [iphone]

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—— Run into issues on Benchmark Gensuite? Get help pending when official support gets back to you!

Benchmark Gensuite®
Info:
company: Benchmark Digital Partners LLC
: https://benchmarkdigital.com/
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UI issue

Cumbersome data entry

Fix: Utilize voice-to-text features for data entry. Tap the microphone icon on the keyboard to dictate your input instead of typing it out. OR... ⇲

Not user friendly

Fix: Explore the app's help section or user guide if available. Familiarizing yourself with the features can improve your experience. OR Consi... ⇲

Difficult navigation

Fix: Take some time to explore the app's layout and features. Familiarizing yourself with the navigation can help ease the difficulty. OR Look... ⇲

Tedious input process

Fix: Use copy and paste for repetitive entries. This can save time and reduce the amount of typing required. OR If the app allows, set up shor... ⇲

Small writing

Fix: Adjust the text size on your iPhone. Go to Settings > Display & Brightness > Text Size and increase the size to make it more readable. OR... ⇲

Poor dropdown menus

Fix: Try tapping and holding the dropdown menu to see if it expands properly. Sometimes a long press can trigger the menu to function correctly.... ⇲

Requires too many fields for input

Fix: Look for any options to customize the input fields or reduce the number of required fields in the app settings. OR If possible, provide f... ⇲

Confusing interface

Fix: Take advantage of any tutorials or help sections within the app to better understand its layout and features. OR Consider reaching out to... ⇲
 
Audio issue

Microphone may activate unexpectedly

Fix: Check the app's permissions. Go to Settings > Privacy > Microphone and ensure that Benchmark Gensuite is the only app allowed to use the mic... ⇲
 
Bugs issue

Select all option stopped working

Fix: Try restarting the app. Close it completely and reopen it to see if the functionality returns. OR Check for updates in the App Store. Som... ⇲
 
Loading issue

Blank page on startup

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) and swipe the app off the scree... ⇲
 
Network issue

Fails with weak cell service

Fix: Switch to Wi-Fi if available, as it generally provides a more stable connection than cellular data. OR Download any necessary data or rep... ⇲

Benchmark Gensuite frequently down

Fix: Check your internet connection and switch between Wi-Fi and cellular data to see if the app performs better on a different network. OR Ke... ⇲
 
Freezing issue

Frequent app lock-ups

Fix: Clear the app's cache by offloading it as mentioned earlier. This can help improve performance and reduce lock-ups. OR Check your iPhone'... ⇲
 
Screen issue

Screen goes white when scrolling

Fix: Try restarting the app to see if this resolves the issue. If it continues, restart your iPhone as well. OR Check for updates in the App S... ⇲
 
Features issue

Limited reporting capabilities

Fix: Check if there are any export options available within the app to generate reports in different formats (e.g., PDF, Excel). OR Consider u... ⇲
 
Downloads issue

Difficult to download and install

Fix: Ensure you have enough storage space on your iPhone. Go to Settings > General > iPhone Storage to check and free up space if needed. OR T... ⇲
 
Email issue

Photos not showing in emails

Fix: Ensure that the app has permission to access your photos. Go to Settings > Privacy > Photos and check the app's permissions. OR Try attac... ⇲
 
Login issue

Inconsistent user recognition

Fix: Ensure that your login credentials are correct and that you are using the same account consistently across devices. OR Clear the app's ca... ⇲
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 what users are saying
Good experience
86.4%

Bad experience
9.0%

Neutral
4.6%

~ from our NLP analysis of 6,584 combined software ratings.

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 Private Data Benchmark Gensuite collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Usage Data
    • Diagnostics