fix problems on Mochi Health [iphone]

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—— Run into issues on Mochi Health? Get help pending when official support gets back to you!

Mochi Health
Info:
company: Mochi Health Corp.
: https://joinmochi.com/
: www.joinmochi.com
Chat with our AI-based Mochi Health Support
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Glitches issue

Password glitches

Fix: Try resetting your password by using the 'Forgot Password' feature. Follow the prompts to create a new password, ensuring that it meets any... ⇲
 
UI issue

Navigation is frustrating

Fix: Take some time to familiarize yourself with the layout of the app. Sometimes, spending a few minutes exploring can help you understand where... ⇲

No home button

Fix: Familiarize yourself with the gestures for navigating back to the main screen. On newer iPhones, swiping up from the bottom of the screen ca... ⇲

Useless app design

Fix: Provide feedback through the app's feedback feature if available, detailing what aspects of the design you find unhelpful. This can sometime... ⇲
 
Search issue

Difficult to find uploaded documents

Fix: Check if there is a dedicated section for documents within the app. Sometimes, these can be found under 'Profile', 'Documents', or 'Files'.... ⇲
 
Login issue

Constantly logs out

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to login issues. Check the App Store for any availa... ⇲
 
Messages issue

Messages can't be accessed properly

Fix: Check if there are any filters or settings that might be hiding certain messages. Look for options to view all messages or adjust your notif... ⇲
 
Settings issue

Scheduling issues

Fix: Double-check the time zone settings in the app to ensure they match your current location. Incorrect time zone settings can lead to scheduli... ⇲
 
Support issue

Customer service is unhelpful

Fix: Document your issues clearly and try reaching out to customer service again, providing specific details about your problem. This can sometim... ⇲
 
Features issue

Doesn't track weight or progress

Fix: If the app lacks tracking features, consider using a separate health tracking app that specializes in weight and progress monitoring. Many a... ⇲

Limited functionality for ordering refills

Fix: Check if there are specific steps or requirements for ordering refills within the app. Sometimes, there may be a process that needs to be fo... ⇲

No dashboard or nutrition tracker

Fix: Explore the app for any hidden features or settings that might allow you to customize your dashboard. Sometimes, apps have options to add wi... ⇲
 
Loading issue

Delayed medicine delivery

Fix: Check the app for any tracking features related to your medicine delivery. If available, use these to monitor the status of your order. OR... ⇲
 
Performance issue

Overall app performance is poor

Fix: Try closing other apps running in the background to free up memory on your device. This can improve the performance of Mochi Health. OR U... ⇲
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 what users are saying
Bad experience
55.9%

Good experience
44.1%

Neutral
0.0%

~ from our NLP analysis of 34 combined software ratings.

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 Private Data Mochi Health collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics