fix problems on Collective Health [iphone]

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—— Run into issues on Collective Health? Get help pending when official support gets back to you!

Collective Health
Info:
company: Collective Health
: https://my.collectivehealth.com/support
: collectivehealth.com
Chat with our AI-based Collective Health Support
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Loading issue

Find care feature often fails to load

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. Try switching between Wi-Fi and cellular data... ⇲

Initial login works but fails to load content

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. Try switching between Wi-Fi and cellular data... ⇲
 
UI issue

Plans page shows no information

Fix: 1. Refresh the page: Pull down on the Plans page to refresh the content. This can help load any missing information. 2. Check for updates: E... ⇲

Virtual insurance cards lack zoom function

Fix: 1. Use screenshot zoom: Take a screenshot of your virtual insurance card (press the side button and volume up button simultaneously). Open t... ⇲

Navigation has become less intuitive after updates

Fix: 1. Explore the app: Spend some time exploring the app's features and layout to familiarize yourself with any changes made in the update. 2.... ⇲
 
Messages issue

Messaging function has issues

Fix: 1. Restart the app: Close the app completely and reopen it. This can resolve temporary glitches affecting the messaging function. 2. Check y... ⇲

Cannot delete messages

Fix: 1. Check for app updates: Go to the App Store and check if there is an update available for Collective Health. Updating the app may fix the... ⇲

Unread messages stuck in status

Fix: 1. Refresh the messaging section: Pull down on the messaging screen to refresh the content. This can help update the status of unread messag... ⇲
 
Customization issue

No dark mode available

Fix: 1. Check your device settings: Go to Settings > Display & Brightness and toggle on 'Dark' mode for your iPhone. While the app may not suppor... ⇲
 
Payments issue

Cannot add cards to wallet

Fix: 1. Check compatibility: Ensure that the virtual insurance card is compatible with Apple Wallet. Not all cards can be added to the wallet. 2.... ⇲
 
Uploads issue

Only accepts photographs for claims

Fix: 1. Use a scanner app: Download a scanner app from the App Store (like Adobe Scan or CamScanner) to create high-quality scans of your documen... ⇲
 
Updates issue

Claims information is limited

Fix: 1. Review the app's FAQ section: Check if there is a help or FAQ section within the app that provides more detailed information about claims... ⇲

Directory listings for urgent care are outdated

Fix: 1. Use specific search terms: When searching for urgent care, use specific terms or locations to find the most relevant results. 2. Check yo... ⇲
 
Login issue

Login issues after updates

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve login issues after an update. Press and hold the power button, slide to powe... ⇲

Face ID login issues

Fix: 1. Check Face ID settings: Go to Settings > Face ID & Passcode and ensure that Face ID is set up for the Collective Health app. If not, add... ⇲
 
Support issue

No option to report dead numbers

Fix: 1. Keep a personal record: Maintain a list of dead numbers and consider using the app's feedback feature to suggest adding a reporting optio... ⇲
 
Privacy issue

Cannot opt out of mailing for dependents easily

Fix: 1. Check account settings: Go to your account settings in the app and look for communication preferences. There may be an option to manage m... ⇲
 
Requests issue

Requesting medical cards is problematic

Fix: 1. Check for app updates: Ensure that you have the latest version of the app, as updates may fix issues with requesting medical cards. 2. Re... ⇲
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 what users are saying
Good experience
96.0%

Bad experience
2.9%

Neutral
1.1%

~ from our NLP analysis of 3,596 combined software ratings.

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 Private Data Collective Health collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics