fix problems on LongPlus [iphone]

—— Run into issues on LongPlus? Get help pending when official support gets back to you!

LongPlus

Info:

company: HEROSPEED TECHNOLOGY LIMITED

: http://www.herospeed.net

Chat with our AI-based LongPlus Support

🛠️ Common LongPlus Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

LongPlus needs tweaks

Fix: Review the app settings to ensure they are optimized for your device. Check for any available updates for the app, as updates often include... ⇲

cannot zoom in on recorded events

Fix: Check if the app has a specific gesture or button for zooming in on recorded events. This might be a pinch-to-zoom gesture or a dedicated zo... ⇲

Freezing issue

LongPlus freezes and shuts down

Fix: Ensure your iPhone has sufficient free storage space, as low storage can cause apps to crash. Go to Settings > General > iPhone Storage to m... ⇲

Slow issue

slow to connect

Fix: Ensure your internet connection is stable and strong. Try connecting to a different Wi-Fi network or switch to mobile data to see if the con... ⇲

Network issue

frequent disconnections

Fix: Check your Wi-Fi signal strength and ensure your device is within range of the router. Consider using a Wi-Fi extender if the signal is weak... ⇲

request timeout errors

Fix: Check your internet connection to ensure it is stable and has sufficient speed. Try switching between Wi-Fi and mobile data to see if the is... ⇲

Notifications issue

notifications not received when app is closed

Fix: Go to Settings > Notifications > LongPlus and ensure that notifications are enabled. Also, check that "Allow Notifications" is turned on and... ⇲

false motion detection notifications

Fix: Adjust the sensitivity settings for motion detection within the app. Lowering the sensitivity can reduce false alerts caused by minor moveme... ⇲

Battery issue

battery life shorter than advertised

Fix: Check for apps running in the background that may be consuming battery. Go to Settings > Battery to see which apps are using the most power... ⇲

Crashes issue

LongPlus crashes during camera rotation

Fix: Ensure the app is updated to the latest version, as updates often fix bugs that cause crashes. Also, check if your iOS is up to date. OR... ⇲

LongPlus does not open

Fix: Restart your iPhone to clear any temporary glitches that might be preventing the app from opening. OR If the app still does not open, uni... ⇲

login issues

Fix: Double-check your login credentials for accuracy. If you have forgotten your password, use the "Forgot Password" feature to reset it. OR... ⇲

Video issue

limited recording duration

Fix: Check the app settings to see if there is an option to increase the recording duration. Some apps have default limits that can be adjusted.... ⇲

Camera issue

camera resets frequently

Fix: Ensure the camera firmware is up to date, as updates can fix bugs that cause resets. Check the app for any available firmware updates for th... ⇲

Installation issue

difficult setup process

Fix: Refer to the app's user guide or help section for step-by-step setup instructions. These guides often provide detailed information to simpli... ⇲

Bugs issue