fix problems on Workers CU [iphone]

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—— Run into issues on Workers CU? Get help pending when official support gets back to you!

Workers CU
Info:
company: Workers' Credit Union
: https://www.wcu.com
: www.wcu.com
Chat with our AI-based Workers CU Support
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Freezing issue

Workers CU freezes during check deposit

Fix: Force close the app by swiping up from the bottom of the screen and swiping the Workers CU app off the screen. Then reopen the app and try a... ⇲
 
Slow issue

Transactions take longer to post

Fix: Check your internet connection to ensure it is stable. A weak connection can delay transaction processing. Try switching between Wi-Fi and m... ⇲
 
Payments issue

Cannot transfer money from savings to checking

Fix: Verify that you have sufficient funds in your savings account. If funds are available, try logging out of the app and logging back in to ref... ⇲

Delayed payment processing

Fix: Check your internet connection to ensure it is stable. A weak connection can delay payment processing. Switch between Wi-Fi and mobile data... ⇲
 
Bugs issue

ATM machines won't read handwritten checks

Fix: Always use printed checks for ATM deposits, as handwritten checks may not be recognized by the machine. If you have a handwritten check, con... ⇲

Drive-thru ATMs won't accept deposits

Fix: Check if the drive-thru ATM is specifically designated for deposits. If it is not, use a different ATM that allows deposits or visit a branc... ⇲
 
Camera issue

Camera rotation issue during check deposit

Fix: Ensure that your iPhone's orientation lock is turned off. Swipe down from the top right corner to access the Control Center and check the or... ⇲

Check deposit feature requires better lighting

Fix: Ensure you are in a well-lit area when taking photos of checks. Natural light is best, so try to deposit checks near a window or under brigh... ⇲
 
Syncing issue

No online statements available in the app

Fix: Check if you are logged into the correct account. Sometimes users have multiple accounts and may be viewing the wrong one. Log out and log b... ⇲
 
Support issue

Poor customer service

Fix: Utilize the in-app messaging feature if available, or check for a FAQ section in the app that may address your concerns without needing to c... ⇲

Lack of personal interaction at branches

Fix: If you prefer personal interaction, consider scheduling an appointment at your local branch to ensure you receive the assistance you need.... ⇲
 
Messages issue

Inconsistent authorization messages

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve issues with authorization messages. OR Clear the a... ⇲
 
Glitches issue

Glitches in mobile app deposit feature

Fix: Ensure that your app is updated to the latest version. Check the App Store for updates and install them if available. OR Try uninstalling... ⇲
 
UI issue

No option to go back or close capture photo screen

Fix: Try tapping the home button or swiping up to exit the capture screen. If that does not work, force close the app and reopen it. OR Restar... ⇲
 
Privacy issue

Workers CU lacks privacy features

Fix: Review your app permissions in Settings > Privacy to ensure that you are only sharing necessary information with the app. OR Consider usi... ⇲
 
Compatibility issue

Inability to photograph checks with newer iPhone models

Fix: Ensure that your app is updated to the latest version, as updates may include fixes for compatibility issues with newer iPhone models. OR... ⇲
 
Settings issue

No clear instructions for check deposit process

Fix: Look for a help or FAQ section within the app that may provide guidance on the check deposit process. OR Visit the Workers CU website for... ⇲
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 what users are saying
Good experience
94.4%

Bad experience
3.2%

Neutral
2.3%

~ from our NLP analysis of 5,055 combined software ratings.

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 Private Data Workers CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location