fix problems on 511NY [iphone]

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—— Run into issues on 511NY? Get help pending when official support gets back to you!

511NY
Info:
company: New York State Department of Transportation
: https://511ny.org/contact
Chat with our AI-based 511NY Support
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Slow issue

Slow loading time

Fix: Check your internet connection. If you're on cellular data, try switching to Wi-Fi for a faster connection. If Wi-Fi is slow, consider reset... ⇲
 
Bugs issue

Lands on incorrect location

Fix: Recalibrate your device's GPS. Go to Settings > Privacy > Location Services, turn it off, wait a few seconds, and turn it back on. This can... ⇲

511NY does nothing

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe away 511NY, then reo... ⇲
 
Loading issue

Videos take too long to load

Fix: Check your internet speed using a speed test app. If the speed is low, try switching to a different network or resetting your router. OR... ⇲
 
Video issue

Flashing video issues

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates for 511NY. OR Try restarting your iPhone... ⇲
 
UI issue

Complicated user interface

Fix: Familiarize yourself with the app's features by exploring the help or tutorial section, if available. This can help you understand how to na... ⇲
 
Audio issue

Takes over radio without providing information

Fix: Check the app settings for audio preferences. Look for an option to disable audio takeover or adjust how the app interacts with your device'... ⇲
 
Search issue

Cannot find confirmed addresses

Fix: Double-check the spelling and format of the address you are entering. Ensure it is complete and correctly formatted (e.g., including street... ⇲
 
Camera issue

Road cameras not functional

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates for 511NY, as updates may fix camera functi... ⇲
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 what users are saying
Good experience
52.0%

Bad experience
40.0%

Neutral
8.0%

~ from our NLP analysis of 25 combined software ratings.

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 Private Data 511NY collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics