fix problems on COSMO [iphone]

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—— Run into issues on COSMO? Get help pending when official support gets back to you!

COSMO: Mission Control
Info:
company: com.cosmo.smartwatch
: https://cosmotogether.com/pages/support
Chat with our AI-based COSMO Support
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Crashes issue

COSMO crashes or freezes

Fix: Force close the app: Swipe up from the bottom of the screen (or double-click the Home button) to view open apps, then swipe COSMO: Mission C... ⇲
 
Network issue

Poor call connectivity

Fix: Check your network connection: Ensure you have a strong cellular or Wi-Fi signal. You can toggle Airplane Mode on and off to reset your conn... ⇲

Limited contact communication

Fix: Check app permissions: Go to Settings > Privacy & Security > Contacts and ensure COSMO: Mission Control has permission to access your contac... ⇲

Frequent disconnections

Fix: Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can toggle Airplane Mode on and off to reset your... ⇲

No real-time tracking

Fix: Check location settings: Go to Settings > Privacy & Security > Location Services and ensure COSMO: Mission Control is allowed to access your... ⇲
 
UI issue

Cumbersome app functionality

Fix: Familiarize yourself with the app: Spend some time exploring the app's features and settings to understand its layout and functionality bett... ⇲
 
Battery issue

Battery life issues

Fix: Limit background app refresh: Go to Settings > General > Background App Refresh and turn it off for COSMO: Mission Control to save battery l... ⇲
 
Registration issue

Difficulties in account creation

Fix: Ensure you have a stable internet connection during the account creation process. If you encounter issues, try switching between Wi-Fi and c... ⇲
 
Freezing issue

Unresponsive app

Fix: Force close the app: Swipe up from the bottom of the screen (or double-click the Home button) to view open apps, then swipe COSMO: Mission C... ⇲
 
Slow issue

Slow app performance

Fix: Clear app cache: If the app has an option to clear cache or data, use it to free up space and improve performance. OR Free up storage spa... ⇲
 
Syncing issue

Inability to update contacts

Fix: Check app permissions: Go to Settings > Privacy & Security > Contacts and ensure COSMO: Mission Control has permission to access your contac... ⇲
 
Support issue

Poor customer service

Fix: Utilize in-app help features: Check if COSMO: Mission Control has a help or FAQ section within the app that can provide immediate assistance... ⇲
 
Account issue

Activation issues

Fix: Ensure you have a stable internet connection during the activation process. If you encounter issues, try switching between Wi-Fi and cellula... ⇲
 
Customization issue

Limited features for kids

Fix: Explore app settings: Check if there are any parental controls or settings that can be adjusted to enhance features for kids. OR Look for... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
71.4%

Good experience
24.2%

Neutral
4.4%

~ from our NLP analysis of 91 combined software ratings.

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 Private Data COSMO collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics