fix problems on Metrash2 [iphone]

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—— Run into issues on Metrash2? Get help pending when official support gets back to you!

Metrash2
Info:
company: Ministry of Interior - Qatar
: https://portal.moi.gov.qa
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Downloads issue

Application stuck during download

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the download resumes. If the connection is st... ⇲

Cannot download English version

Fix: Check your App Store settings to ensure your region is set correctly. Go to Settings > [your name] > Media & Purchases > View Account and ad... ⇲
 
Account issue

Cannot apply for personal information modifications

Fix: Check if you are logged into the app with the correct account. If not, log out and log back in. Ensure that you have the necessary permissio... ⇲

Maximum active user limit reached

Fix: If you are receiving this message, it may indicate that your account is logged in on another device. Log out from other devices if possible.... ⇲

No password recovery option

Fix: Check the app settings or the login screen for any password recovery options. If none are available, you may need to create a new account.... ⇲
 
Payments issue

Error during visa payment transactions

Fix: Ensure that your payment information is correctly entered in the app. Go to the payment settings and verify your card details. OR If the... ⇲

No Apple Pay service

Fix: Ensure that your device supports Apple Pay and that it is set up correctly. Go to Settings > Wallet & Apple Pay to check your settings. OR... ⇲
 
Compatibility issue

Not working on iOS 13.3

Fix: Check if there are any updates available for the app that may fix compatibility issues. Go to the App Store and look for updates. OR If t... ⇲

Not compatible with iPhone 11 Pro

Fix: Check for any available updates for the app in the App Store. Compatibility issues are often resolved with updates. OR If the app remains... ⇲
 
Bugs issue

Error 'ios_code02'

Fix: This error may indicate a connectivity issue. Ensure you have a stable internet connection and try restarting the app. OR If the error co... ⇲

Error 'ios_cod2'

Fix: This error may indicate a server issue. Check if the app is experiencing downtime by visiting their official website or social media pages f... ⇲
 
Security issue

No Face ID or Touch ID support

Fix: Check the app settings to see if there is an option to enable Face ID or Touch ID. If not, this feature may not be supported yet. OR As a... ⇲
 
UI issue

Country list not in alphabetical order

Fix: Unfortunately, if the app does not allow sorting, you may need to manually scroll through the list to find your country. OR Consider prov... ⇲
 
Network issue

Metrash2 doesn't run on certain networks

Fix: Check your network settings. Go to Settings > Cellular and ensure that cellular data is enabled for Metrash2. OR If the app works on Wi-F... ⇲
 
Loading issue

Metrash2 stuck at loading screen

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app. OR If the issue... ⇲
 
Registration issue

Asking for re-registration after update

Fix: Ensure that you are using the same account credentials as before. If you have forgotten your password, use the password recovery option if a... ⇲
 
Updates issue

Update loop issue

Fix: Try force closing the app and restarting your device. This can sometimes resolve update loops. OR If the issue persists, uninstall the ap... ⇲
 
Login issue

Kicking out during code entry

Fix: Ensure that you are entering the code correctly and that your internet connection is stable during the process. OR If the issue continues... ⇲
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 what users are saying
Good experience
76.1%

Bad experience
18.5%

Neutral
5.4%

~ from our NLP analysis of 831 combined software ratings.

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 Private Data Metrash2 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers