fix problems on Lex [iphone]

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—— Run into issues on Lex? Get help pending when official support gets back to you!

Lex: Queer Social LGBT Friends
Info:
company: 9 Count, Inc.
: https://www.lex.lgbt/support
: www.lex.lgbt
Chat with our AI-based Lex Support
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Messages issue

inability to filter messages by location

Fix: Check if there are any settings within the app that allow you to filter messages. Look for a 'Filter' or 'Settings' option in the messaging... ⇲
 
Security issue

lack of user verification

Fix: Encourage friends to verify their accounts by sharing tips on how to create a more secure profile, such as using a profile picture and filli... ⇲

poor moderation leading to spam and bots

Fix: Report spam accounts or inappropriate content using the app's reporting feature to help improve moderation efforts. OR Engage with the co... ⇲

high number of scammers

Fix: Be cautious when interacting with new users. Avoid sharing personal information until you are sure of their authenticity. OR Utilize the... ⇲
 
Customization issue

post limits are frustrating

Fix: Try to condense your thoughts into shorter posts. Use bullet points or numbered lists to convey your message more effectively within the cha... ⇲

limited character count for posts

Fix: Use abbreviations and shorthand to convey your message within the character limit. This can help you express more in fewer characters. OR... ⇲
 
UI issue

visual design is overwhelming

Fix: Adjust your device's display settings. Go to Settings > Display & Brightness and try changing the brightness or enabling 'Night Shift' to re... ⇲
 
Privacy issue

comment section encourages toxic discourse

Fix: Use the app's mute or block features to avoid seeing toxic comments. This can help create a more positive experience. OR Engage positivel... ⇲

lack of diversity in user base

Fix: Engage with diverse communities outside the app and invite them to join Lex, sharing your positive experiences to encourage a broader user b... ⇲

inability to limit who can respond to posts

Fix: Use the app's privacy settings to control who can see your posts, which may indirectly limit responses. OR Encourage respectful discourse... ⇲
 
Support issue

slow response from support team

Fix: Check the app's FAQ or help section for common issues and solutions that may resolve your problem without needing support. OR Document yo... ⇲
 
Bugs issue

inconsistent functionality

Fix: Ensure your iPhone's iOS is up to date by going to Settings > General > Software Update. An outdated OS can cause app issues. OR Try usin... ⇲
 
Crashes issue

frequent crashes

Fix: Free up storage space on your iPhone by deleting unused apps or files. Go to Settings > General > iPhone Storage to manage your storage. O... ⇲
 
Registration issue

no email sign up option

Fix: If you prefer email sign-up, consider using a temporary email service to create an account if the app allows it. OR Check if the app has... ⇲
 
Notifications issue

push notifications not working

Fix: Check your notification settings by going to Settings > Notifications > Lex. Ensure that notifications are enabled and set to your preferenc... ⇲
 
Network issue

disconnection issues despite stable internet

Fix: Reset your network settings by going to Settings > General > Reset > Reset Network Settings. This can resolve connectivity issues. OR Try... ⇲
 
Payments issue

paywalling previously free features

Fix: Look for alternative features within the app that may provide similar functionality without the cost. Explore all available options. OR C... ⇲
 
Content issue

lack of unique posts

Fix: Encourage creativity by sharing prompts or challenges within the community to inspire unique content. OR Engage with users directly to as... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
78.7%

Bad experience
16.5%

Neutral
4.9%

~ from our NLP analysis of 2,309 combined software ratings.

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 Private Data Lex collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Diagnostics

  Cost of Subscriptions
  1. Lexplore: $5.99 Lexplore monthly subscription
  2. Lexplore: $3.99 Lexplore weekly subscription
  3. Lex Plus: $7.99 Lex Plus 1 week recurring subscription
  4. Support Lex: $1.00 Support Lex with a monthly contribution
  5. Lexplore - 1 month pass: $5.99 One-time purchase for one-month access
  6. Lexplore - 1 week pass: $3.99 One-time purchase for one-week access
  7. Lex Plus: $15.99 Lex Plus 1 month recurring subscription
  8. Post Pack: 1 Post: $2.99 1 extra post added to your Lex account.
  9. Support Lex: $5.00 Support Lex with a monthly contribution
  10. Post Pack: 3 Posts: $6.99 3 extra posts added to your Lex account.