fix problems on ONLYOFFICE Documents [iphone]

—— Run into issues on ONLYOFFICE Documents? Get help pending when official support gets back to you!

ONLYOFFICE Documents

Info:

company: Ascensio System SIA

: https://helpcenter.onlyoffice.com/mobile-applications/documents/index.aspx

: www.onlyoffice.com

Chat with our AI-based ONLYOFFICE Documents Support

🛠️ Common ONLYOFFICE Documents Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cursor sometimes disappears

Fix: Try restarting the app. Close ONLYOFFICE Documents completely by swiping it away in the app switcher, then reopen it. This can refresh the a... ⇲

ONLYOFFICE Documents is unstable and crashes frequently

Fix: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. An outdated iOS ca... ⇲

Features issue

No auto-save feature

Fix: Manually save your documents frequently by tapping the save icon in the app. Set a timer on your phone to remind you to save your work every... ⇲

No quick save button

Fix: Familiarize yourself with the app's interface to locate the save option quickly. You can also create a habit of using the save function freq... ⇲

Requires exit to save documents

Fix: Get into the habit of saving your work frequently. Use the save option before switching to another app or exiting ONLYOFFICE. OR If possi... ⇲

No recovery of unsaved changes

Fix: Make it a habit to save your work frequently. Set reminders to save every few minutes to avoid losing changes. OR If you experience a cra... ⇲

Crashes issue

Documents lost after crashes

Fix: Regularly back up your documents to a cloud service or your device. Use services like iCloud or Google Drive to ensure you have copies of yo... ⇲

Frequent crashes while editing

Fix: Close other apps running in the background to free up memory. Double-tap the home button and swipe up on apps to close them. OR Reduce th... ⇲

Compatibility issue

Mobile version not optimized

Fix: Adjust your device's display settings. Go to Settings > Display & Brightness and try changing the text size or display settings to see if it... ⇲

Lack of Turkish language support

Fix: Check the app settings to see if there is an option to change the language. If Turkish is not available, consider using the app in English o... ⇲

Inconsistent performance across devices

Fix: Ensure that all devices are running the same version of ONLYOFFICE Documents. Check for updates on each device to maintain consistency. OR... ⇲

Audio issue

Bluetooth device issues

Fix: Ensure that your Bluetooth device is fully charged and properly paired with your iPhone. Go to Settings > Bluetooth to check the connection.... ⇲

Customization issue

Cannot save files in custom locations

Fix: Use the 'Export' feature to save your document to a specific location on your device or cloud service. Tap on the share icon and select the... ⇲

Dark mode not fully functional

Fix: Check your iPhone's display settings to ensure Dark Mode is enabled. Go to Settings > Display & Brightness and select 'Dark'. OR If Dark... ⇲

Limited highlight color options

Fix: Use the available highlight colors creatively. Combine different colors for different purposes to make the most of the options provided. O... ⇲

UI issue

No navigation pane or document outline

Fix: Use the search function within the app to quickly find sections of your document. Tap the search icon and enter keywords to navigate more ef... ⇲

Editing interface is not user-friendly

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the interface can improve your experience. OR Look... ⇲

Syncing issue

Integration with cloud services is lacking

Fix: Manually upload and download files from your preferred cloud service. Use the app's export feature to save files to your device, then upload... ⇲