fix problems on Improve Detroit [iphone]

—— Run into issues on Improve Detroit? Get help pending when official support gets back to you!

Improve Detroit

Info:

company: City of Detroit

: https://www.seeclickfixusers.civicplus.help

: detroitmi.gov

Chat with our AI-based Improve Detroit Support

🛠️ Common Improve Detroit Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Limited use to certain divisions

Fix: Check if your division has specific access permissions. If you are part of a division that is not included, reach out to your division head... ⇲

Reports not tracked for phone submissions

Fix: Keep a manual log of phone submissions, noting the date, time, and details of each report. This will help you track your submissions until t... ⇲

Updates issue

Outdated information on resolved issues

Fix: Regularly check the app for updates or announcements regarding resolved issues. If you notice outdated information, document the discrepanci... ⇲

UI issue

Website not user friendly

Fix: Familiarize yourself with the website by exploring its features and layout. Create a quick reference guide for yourself that outlines how to... ⇲

Difficult to operate

Fix: Take time to read through any available user guides or tutorials that may help you understand the software better. Familiarizing yourself wi... ⇲

Network issue

No connectivity to building department

Fix: Check if there are any updates or settings within the app that may allow for connectivity. Sometimes, enabling certain permissions can resol... ⇲

Slow issue

Long response times

Fix: Set expectations for response times based on past experiences and plan accordingly. If you need urgent responses, consider following up with... ⇲

Slow resolution of reported issues

Fix: Document the issues you report and their resolution times. This can help you identify patterns and follow up more effectively on slow resolu... ⇲

Bugs issue

Issues not listed for reporting

Fix: Keep a personal list of issues you encounter that are not listed in the app. This can help you remember to report them through alternative c... ⇲

Payments issue

Requires credit card info to download

Fix: If you are uncomfortable providing credit card information, look for alternative download options, such as a free trial or a version of the... ⇲

Customization issue

Inadequate choices for reporting violations

Fix: Compile a list of the types of violations you encounter that are not covered by the app. This can help you advocate for more options in futu... ⇲

Support issue

Promptness varies by neighborhood

Fix: Keep track of the response times in your neighborhood and compare them with other areas. This can help you understand the patterns and adjus... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.6%

Bad experience

5.2%

Neutral

5.2%

~ from our NLP analysis of 786 combined software ratings.

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Private Data Improve Detroit collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data