fix problems on EDUS [iphone]

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—— Run into issues on EDUS? Get help pending when official support gets back to you!

EDUS
Info:
company: CCSS
: http://www.ccss.sa.cr/appedus/
: www.ccss.sa.cr
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Notifications issue

No notifications for prepared medicines

Fix: Ensure that notifications are enabled for the app. Go to Settings > Notifications > EDUS and toggle on 'Allow Notifications'. Also, check if... ⇲
 
Registration issue

Registration issues

Fix: Double-check that you are entering all required information correctly during registration. Ensure that your email and password meet any spec... ⇲

Frequent re-registration requests

Fix: Ensure that you are using the same email and password each time you log in. If you are using different credentials, the app may prompt for r... ⇲
 
Settings issue

Lacks vaccination code in virtual card

Fix: Check if there is an option within the app to add or update your vaccination information. This may be found under a profile or health record... ⇲
 
UI issue

Inconsistent lab appointment visibility

Fix: Refresh the app by closing it completely and reopening it. This can help in loading the latest data regarding lab appointments. OR Check... ⇲

Cannot view medical images

Fix: Ensure that the app has permission to access your photos. Go to Settings > Privacy > Photos and check if EDUS is allowed to access your phot... ⇲

No available appointments

Fix: Check if you are looking at the correct date and time for available appointments. Sometimes, changing the date or time can reveal available... ⇲

Limited appointment scheduling options

Fix: Explore the app for any filters or settings that may limit your scheduling options. Adjusting these may reveal more available times. OR I... ⇲

Inconvenient prescription management process

Fix: Review the app's help section for tips on managing prescriptions more effectively. There may be shortcuts or features you are not aware of.... ⇲
 
Bugs issue

Poor pharmacy management

Fix: Review the pharmacy management section of the app for any settings that can be adjusted to improve functionality. Look for options to manage... ⇲
 
Messages issue

Messages for withdrawn prescriptions persist

Fix: Check if there is an option to clear notifications or messages within the app. This may be found in the settings or notifications section.... ⇲
 
Login issue

EDUS deletes password on login

Fix: Ensure that you are entering the correct password. If you have forgotten it, use the 'Forgot Password' feature to reset it. OR If the app... ⇲
 
Freezing issue

EDUS freezes when trying to make appointments

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app and try again. OR... ⇲
 
Permissions issue

Cannot access information for dependents

Fix: Check if there is a specific section in the app for managing dependents. This may be found under your profile or family settings. OR If y... ⇲
 
Security issue

Requires frequent password changes

Fix: Check the app's security settings to see if there is an option to adjust the frequency of password changes. Some apps allow users to set the... ⇲

No biometric security features

Fix: Check the app settings to see if there is an option to enable biometric security features like Face ID or Touch ID. This may be found under... ⇲
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 what users are saying
Good experience
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Bad experience
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Neutral
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~ from our NLP analysis of 2,802 combined software ratings.

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 Private Data EDUS collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics