fix problems on DMNS ECard [iphone]

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—— Run into issues on DMNS ECard? Get help pending when official support gets back to you!

DMNS eCard
Info:
company: Denver Museum of Nature & Science
: http://www.dmns.org/ecard
: www.dmns.org
Chat with our AI-based DMNS eCard Support
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Network issue

Requires good internet connection

Fix: Ensure you are connected to a reliable Wi-Fi network or check your cellular data settings. Go to Settings > Cellular and ensure that the DMN... ⇲

DMNS eCard requires online access

Fix: If you need to access your membership card offline, take a screenshot of it and save it to your device for offline use. OR Consider using... ⇲
 
Notifications issue

Notification system lacks detail

Fix: Check the app settings to see if you can customize notification preferences. Go to Settings within the app and look for notification options... ⇲
 
Login issue

Difficult account sign-in process

Fix: Make sure you are using the correct email and password. If you have forgotten your password, use the password reset feature to create a new... ⇲

Sign-in token process inconsistent

Fix: Ensure that your device's date and time settings are correct. Go to Settings > General > Date & Time and enable 'Set Automatically'. OR I... ⇲

Confusing login and registration process

Fix: Follow the app's prompts carefully during registration. If you encounter issues, try using a different email address to create a new account... ⇲

Email recognition issues

Fix: Double-check the email address you are using for registration or login. Ensure there are no typos or extra spaces. OR If you suspect your... ⇲
 
Registration issue

Single device registration for family memberships

Fix: Check if the app allows you to manage family memberships through a shared account. If so, log in with the primary account to access family f... ⇲
 
UI issue

Membership card not displaying

Fix: Try refreshing the app by pulling down on the screen to reload the content. If that doesn't work, log out and log back into your account.... ⇲

No ticket purchase visibility

Fix: Navigate to the events or tickets section of the app to see if there are any filters applied that might be hiding ticket options. Clear any... ⇲

Inability to cancel tickets through the app

Fix: Check the app's help section for instructions on how to cancel tickets. There may be specific steps you need to follow. OR If cancellatio... ⇲
 
Downloads issue

Cannot download membership card

Fix: If the app does not support downloading, take a screenshot of your membership card as a workaround. You can save this image for offline acce... ⇲
 
Loading issue

DMNS eCard fails to load on cellular networks

Fix: Check your cellular data settings to ensure the app is allowed to use data. Go to Settings > Cellular and toggle on the DMNS eCard app. OR... ⇲
 
Syncing issue

Device registration not retained after updates

Fix: After an update, check if you need to re-register your device. If so, follow the registration process again to ensure your device is recogni... ⇲

Membership information frequently disappears

Fix: Ensure that you are logged into the correct account. If you have multiple accounts, verify which one you are using. OR Try logging out an... ⇲

DMNS eCard loses card information after updates

Fix: After an update, check if you need to re-enter your membership details. If so, make sure to save your information in a secure place. OR C... ⇲
 
Account issue

Password reset process problematic

Fix: If the password reset link is not working, check your spam or junk email folder for the reset email. Sometimes, it may be filtered incorrect... ⇲
 
Crashes issue

DMNS eCard crashes on other features

Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR... ⇲
 
Compatibility issue

DMNS eCard does not work on older devices

Fix: Check the app's compatibility requirements in the App Store. If your device does not meet these, consider upgrading your device if possible.... ⇲
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 what users are saying
Bad experience
85.7%

Good experience
14.3%

Neutral
0.0%

~ from our NLP analysis of 14 combined software ratings.

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 Private Data DMNS eCard collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics