fix problems on TempoSmart [iphone]

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—— Run into issues on TempoSmart? Get help pending when official support gets back to you!

TempoSmart
Info:
company: Eli Lilly and Company
: https://www.LillyTempo.com/support
: www.LillyTempo.com
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Freezing issue

TempoSmart freezes and does not display last insulin dose

Fix: 1. Check for updates: Go to the App Store, tap on your profile icon, and scroll down to see if there’s an update available for TempoSmart. I... ⇲
 
Syncing issue

data disappears

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as data may not sync properly without it. Switch between Wi... ⇲

TempoSmart does not auto log from tempo buttons

Fix: 1. Check Bluetooth connection: Ensure that Bluetooth is enabled on your iPhone and that the Tempo buttons are properly paired. Go to Setting... ⇲

TempoSmart does not save insulin types

Fix: 1. Manually enter insulin types: If the app is not saving your entries, try entering the insulin types again and ensure you save them before... ⇲
 
Support issue

difficulties in getting refills for test strips

Fix: 1. Check your insurance provider: Contact your insurance provider to confirm your coverage for test strips and the process for refills. They... ⇲
 
Features issue

TempoSmart lacks dosage recommendations

Fix: 1. Use a dosage calculator: While waiting for an app update, consider using a separate dosage calculator app or online tool to help determin... ⇲
 
UI issue

poor user experience

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app’s features and settings. Sometimes, user experience improves with be... ⇲

TempoSmart is overly complicated for dosing

Fix: 1. Simplify your process: Create a checklist or a simple guide for yourself that outlines the steps you need to take for dosing, which can h... ⇲
 
Bugs issue

tempo button stops logging after initial use

Fix: 1. Check battery levels: Ensure that the Tempo button has sufficient battery. If it’s low, replace the battery and try using it again. OR... ⇲
 
Updates issue

TempoSmart shows error needing update

Fix: 1. Check for updates: Go to the App Store and check if there’s an update available for TempoSmart. If so, update the app to the latest versi... ⇲

TempoSmart loops between upgrade prompts

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find TempoSmart, and offload the app. This can help clear any stuck prompts.... ⇲
 
Compatibility issue

TempoSmart does not match with g6

Fix: 1. Check compatibility: Ensure that your version of TempoSmart is compatible with the G6 device. Refer to the app's documentation for compat... ⇲

incompatibility with Freestyle Libre 2

Fix: 1. Verify compatibility: Check the app's documentation to confirm if it supports Freestyle Libre 2. If not, consider using an alternative ap... ⇲
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 what users are saying
Good experience
53.2%

Bad experience
38.3%

Neutral
8.5%

~ from our NLP analysis of 47 combined software ratings.

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 Private Data TempoSmart collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics