fix problems on Ekahau Survey [iphone]

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—— Run into issues on Ekahau Survey? Get help pending when official support gets back to you!

Ekahau Survey
Info:
company: Ekahau, Inc
: https://support.ekahau.com/hc/en-us
: www.ekahau.com
Chat with our AI-based Ekahau Survey Support
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Bugs issue

Inaccurate GPS survey

Fix: To improve GPS accuracy, ensure that location services are enabled for the Ekahau Survey app. Go to Settings > Privacy > Location Services a... ⇲
 
Compatibility issue

Ekahau Survey only reads one wireless band at a time

Fix: To work around the limitation of reading only one wireless band at a time, you can conduct separate surveys for each band. First, survey the... ⇲
 
Permissions issue

Requires license key for access

Fix: If you have a license key, ensure that you are entering it correctly. Double-check for any typos or errors during the input process. If you... ⇲

Ekahau Survey does not function without a license

Fix: If you do not have a license, explore the possibility of obtaining a temporary trial version or a demo from the app's website or authorized... ⇲
 
Payments issue

High cost for licensing

Fix: To mitigate the high cost of licensing, consider pooling resources with colleagues or other users who may also need access to the software.... ⇲
 
Customization issue

No option for horizontal or vertical use

Fix: If the app does not support horizontal or vertical orientation, try using your device in the orientation that is most comfortable for you, e... ⇲
 
Crashes issue

Undoing last point force stops the test

Fix: To avoid force-stopping the test when undoing the last point, try to save your progress frequently during the survey. If the app allows, cre... ⇲
 
Installation issue

No ability to install old version

Fix: If you need to use an older version of the app, check if you have a backup of the previous version on your computer or in your iTunes librar... ⇲
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 what users are saying
Bad experience
50.0%

Good experience
45.5%

Neutral
4.5%

~ from our NLP analysis of 44 combined software ratings.

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 Private Data Ekahau Survey collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics