fix problems on Verve [iphone]

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—— Run into issues on Verve ? Get help pending when official support gets back to you!

Verve Mobile
Info:
company: Verve, a Credit Union
: https://verveacu.com/help
: verveacu.com
Chat with our AI-based Verve Support
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Compatibility issue

Face ID integration issues

Fix: 1. Ensure Face ID is enabled for the app by going to Settings > Face ID & Passcode > Other Apps and toggle on Verve Mobile. 2. Restart your... ⇲

No Touch/Face ID integration

Fix: 1. Check if Touch ID or Face ID is enabled for the app in Settings > Touch ID & Passcode or Settings > Face ID & Passcode. Toggle it on for... ⇲
 
Bugs issue

Inconsistent mobile deposit

Fix: 1. Ensure you are following the app's guidelines for mobile deposits, such as proper lighting and positioning of the check. 2. Check if the... ⇲
 
Slow issue

Slow login process

Fix: 1. Ensure you have a strong internet connection. Test your connection speed using a speed test app. 2. Clear the app cache by going to Setti... ⇲
 
UI issue

Verve does not fit full screen

Fix: 1. Check if your iPhone is running the latest iOS version by going to Settings > General > Software Update. 2. Try rotating your device to s... ⇲

Difficult navigation

Fix: 1. Take time to explore the app's layout and familiarize yourself with its features. 2. Look for a help or tutorial section within the app t... ⇲

Requires multiple clicks to access features

Fix: 1. Familiarize yourself with the app's layout and shortcuts to access features more quickly. 2. Check if there are any settings within the a... ⇲
 
Account issue

Frequent password reset prompts

Fix: 1. Ensure you are using the correct password and that it meets the app's security requirements. 2. Check if there are any security settings... ⇲

Lack of account management features

Fix: 1. Familiarize yourself with the app's features by checking the help section or user guide within the app. 2. Explore all tabs and menus to... ⇲
 
Login issue

Verve logs out randomly

Fix: 1. Check your app settings for any session timeout settings that may be causing the app to log you out. 2. Ensure your device is not running... ⇲
 
Freezing issue

Verve freezes

Fix: 1. Close the app completely by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen it. 2. Restart your... ⇲
 
Notifications issue

Slow account update notifications

Fix: 1. Check your notification settings by going to Settings > Notifications > Verve Mobile and ensure notifications are enabled. 2. Ensure your... ⇲
 
Security issue

Security question defaults to hidden

Fix: 1. Check your security settings in the app to see if there is an option to display security questions. 2. If you cannot find the option, try... ⇲
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 what users are saying
Good experience
96.0%

Neutral
2.3%

Bad experience
1.7%

~ from our NLP analysis of 5,780 combined software ratings.

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 Private Data Verve collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics