fix problems on Mopé [iphone]

—— Run into issues on Mopé? Get help pending when official support gets back to you!

Mopé

Info:

company: Handels- Krediet- en Industriebank NV

: https://mope.sr/faq

: mope.sr

Chat with our AI-based Mopé Support

🛠️ Common Mopé Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Error at the face recognition step

Fix: 1. Ensure that your iPhone's camera is clean and unobstructed. Use a soft, lint-free cloth to wipe the camera lens. 2. Check your lighting c... ⇲

Passport registration fails

Fix: 1. Verify that you are entering all required information correctly. Double-check for typos or missing fields. 2. Ensure that your internet c... ⇲

Security issue

Facial recognition not working

Fix: 1. Make sure your face is fully visible to the camera. Remove any obstructions like hats, sunglasses, or masks. 2. Adjust your position to e... ⇲

Customization issue

Limited language options

Fix: 1. Check the app settings to see if there is an option to change the language. Go to Settings > Language and Region on your iPhone and ensur... ⇲

Compatibility issue

Mobile banking availability is limited

Fix: 1. Check the app for any updates that may expand mobile banking features. Go to the App Store and see if an update is available for Mopé. 2.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

72.2%

Bad experience

27.8%

Neutral

0.0%

~ from our NLP analysis of 18 combined software ratings.

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Private Data Mopé collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
- Sensitive Info
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics