fix problems on Esurance [iphone]

—— Run into issues on Esurance ? Get help pending when official support gets back to you!

Esurance Mobile

Info:

company: Esurance

: http://www.esurance.com/mobile-app

: www.esurance.com

Chat with our AI-based Esurance Support

🛠️ Common Esurance Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Esurance crashes when accessing policy details

Fix: 1. Restart the app: Close the Esurance Mobile app completely by swiping it away from the app switcher. Then, reopen the app and try accessin... ⇲

Login issues with the app

Fix: 1. Check your credentials: Ensure that you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgo... ⇲

Slow issue

Slow loading screens

Fix: 1. Restart your device: Sometimes, a simple restart can improve performance. Hold down the power button and slide to power off, then turn it... ⇲

Glitches issue

Glitches during updates

Fix: 1. Ensure a stable internet connection: Make sure you are connected to a reliable Wi-Fi network before attempting to update the app. 2. Res... ⇲

Updates issue

Lack of real-time updates on claims

Fix: 1. Refresh the claims section: Pull down on the claims page to refresh the information. This can sometimes trigger updates. 2. Check notifi... ⇲

Bugs issue

Difficulties in filing claims through the app

Fix: 1. Follow the prompts carefully: Ensure you are following all the steps provided in the app for filing a claim. Double-check that all requir... ⇲

Network issue

Inability to access ID card at times

Fix: 1. Refresh the ID card section: Pull down to refresh the ID card page in the app. 2. Check for updates: Ensure that the app is updated to t... ⇲

UI issue

Esurance does not allow address input for roadside assistance

Fix: 1. Check for app updates: Ensure that you are using the latest version of the app, as updates may fix this issue. 2. Restart the app: Close... ⇲

Compatibility issue

Limited functionality for non-policyholders

Fix: 1. Create an account: If you are a non-policyholder, consider creating an account to access more features. 2. Explore the app: Familiarize... ⇲

Performance issue

Inconsistent app performance

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > Esurance Mobile and tap 'Offload App'. This can help improve performance. 2... ⇲

Uploads issue

Issues with uploading photos for claims

Fix: 1. Check permissions: Go to Settings > Privacy > Photos and ensure that Esurance Mobile has permission to access your photos. 2. Restart th... ⇲

Notifications issue

No reminders for document submissions

Fix: 1. Enable notifications: Go to Settings > Notifications > Esurance Mobile and ensure notifications are enabled. This may help you receive re... ⇲

Freezing issue