fix problems on Doc Green's [iphone]

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—— Run into issues on Doc Green's? Get help pending when official support gets back to you!

Doc Green's - Express Pick-up
Info:
company: Hazlnut, LLC
: https://hazlnut.com/contact-us/
: www.docgreenswichita.com
Chat with our AI-based Doc Green's Support
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UI issue

Missing menu options compared to physical store

Fix: Check for app updates regularly, as menu items may be added in newer versions. Go to the App Store, search for the app, and tap 'Update' if... ⇲

Missing menu items in app

Fix: Regularly check for app updates, as missing items may be added in future versions. Go to the App Store and update the app if necessary. OR... ⇲
 
Support issue

Rude staff when order is delayed

Fix: If you experience rudeness, try to remain calm and politely ask for an update on your order. This can sometimes diffuse tension and lead to... ⇲

Inconsistent employee friendliness

Fix: If you encounter unfriendly staff, try to engage them in a friendly manner. Sometimes, a positive approach can change the interaction. OR... ⇲
 
Bugs issue

Order pickup delays due to unprinted orders

Fix: When placing an order, confirm that you receive a confirmation notification. If you do not receive one, consider calling the store to verify... ⇲
 
Payments issue

Inability to use Apple Pay

Fix: Check if your Apple Pay is set up correctly by going to Settings > Wallet & Apple Pay. Ensure that your cards are added and that Apple Pay i... ⇲

Credit card input issues

Fix: Ensure that you are entering your credit card information correctly, including the card number, expiration date, and CVV. Double-check for a... ⇲

Limited payment type options

Fix: Check the app settings to see if there are any options to add more payment methods. Sometimes, additional options can be enabled in the app... ⇲
 
Customization issue

Difficulties with adding protein to salads

Fix: Look for a specific section in the app for customizing your salad. If the option is not available, consider calling the store to place a cus... ⇲
 
Features issue

Lack of rewards program

Fix: Check the app or the store's website for any updates regarding a rewards program. Sometimes, these programs are introduced after initial app... ⇲
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 what users are saying
Good experience
96.8%

Bad experience
2.2%

Neutral
1.1%

~ from our NLP analysis of 1,141 combined software ratings.

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 Private Data Doc Green's collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics