fix problems on Broadway Bank [iphone]

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Broadway Bank Mobile
Info:
company: Broadway National Bank
: https://broadway.bank/
: broadway.bank
Chat with our AI-based Broadway Bank Support
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Registration issue

Identity verification process issues

Fix: 1. Ensure all information is accurate: Double-check that the information you are entering matches what is on file with the bank. This includ... ⇲
 
Bugs issue

Inconsistent mobile deposit functionality

Fix: 1. Ensure proper check positioning: When taking a photo of the check, make sure it is flat, well-lit, and within the frame provided by the a... ⇲
 
UI issue

Poor user interface design

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. This can help you navigate... ⇲

Branch accessibility issues

Fix: 1. Use the app to find nearby branches: Use the branch locator feature in the app to find the nearest branch and check its hours of operatio... ⇲
 
Account issue

Limited account management options

Fix: 1. Use the bank's website: For more comprehensive account management, log into your account via the Broadway Bank website on a browser, whic... ⇲

Inability to replace lost debit card in app

Fix: 1. Use the bank's website: Log into your Broadway Bank account on a web browser to request a replacement debit card, as this feature may not... ⇲

Inability to view credit card information in the app

Fix: 1. Check the app settings: Look for a section in the app dedicated to credit cards, as this may be where the information is stored. OR 2.... ⇲
 
Customization issue

Small font size

Fix: 1. Adjust iPhone display settings: Go to Settings > Display & Brightness > Text Size and adjust the slider to increase the font size. This m... ⇲

Broadway Bank does not honor system font settings

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as updates may include fixes for font settings. OR 2. Adjust sys... ⇲
 
Compatibility issue

Lack of landscape support on iPad

Fix: 1. Rotate your iPad: Ensure that the rotation lock is off. Swipe down from the top-right corner to access the Control Center and check the r... ⇲
 
Notifications issue

No notification for declined deposits

Fix: 1. Check your notifications settings: Go to Settings > Notifications > Broadway Bank Mobile and ensure that notifications are enabled for th... ⇲
 
Support issue

Inadequate customer support for app issues

Fix: 1. Use the FAQ section: Check the app or the bank's website for a Frequently Asked Questions section that may address common issues. OR 2... ⇲
 
Payments issue

Difficulties with auto payments

Fix: 1. Review auto payment settings: Go to the payments section in the app and ensure that all auto payment settings are correctly configured an... ⇲
 
Login issue

Multiple Face ID prompts at login

Fix: 1. Re-enable Face ID: Go to Settings > Face ID & Passcode, disable Face ID for the Broadway Bank app, then re-enable it to reset the feature... ⇲
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 what users are saying
Good experience
96.3%

Bad experience
2.2%

Neutral
1.5%

~ from our NLP analysis of 8,625 combined software ratings.

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 Private Data Broadway Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics