fix problems on 7-Eleven [iphone]

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—— Run into issues on 7-Eleven? Get help pending when official support gets back to you!

7-Eleven: Rewards & Shopping
Info:
company: 7-Eleven, Inc.
: http://corp.7-eleven.com/corp/contact-us
: www.7-eleven.com
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Rewards issue

points not credited correctly

Fix: Check your transaction history within the app to ensure that your purchases are being recorded. If points are missing, take a screenshot of... ⇲

rewards system is ineffective

Fix: Review the rewards program details in the app to understand how points are earned and redeemed. Make sure you are following the correct proc... ⇲

inability to redeem rewards at checkout

Fix: Ensure that you are following the correct steps to redeem rewards. Review the redemption process in the app and make sure you are selecting... ⇲

lack of smaller reward options

Fix: Check the rewards section regularly for any updates or new smaller reward options that may be added. Sometimes, new rewards are introduced b... ⇲
 
Crashes issue

7-Eleven crashes or freezes

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the 7-Eleven app off the sc... ⇲
 
Payments issue

location payment options are inconsistent

Fix: Check your location settings to ensure that the app has permission to access your location. Go to Settings > Privacy > Location Services and... ⇲

issues with mobile wallet functionality

Fix: Ensure that your mobile wallet is properly set up and linked to the 7-Eleven app. Check the app's settings to confirm that your wallet infor... ⇲

inconsistent discount application

Fix: Before making a purchase, double-check that the discount is applied correctly in your cart. If it is not, try removing and re-adding the ite... ⇲

7-Eleven does not accept all coupons

Fix: Check the terms and conditions of the coupons to ensure they are valid for the items you are trying to purchase. Some coupons may have restr... ⇲

poor integration with payment methods

Fix: Check that your payment methods are correctly set up in the app. Go to the payment settings and ensure all information is accurate and up to... ⇲

7-Eleven does not recognize store locations for wallet use

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure they are turned on for the... ⇲
 
Notifications issue

notifications do not clear

Fix: Try toggling the notification settings for the app. Go to Settings > Notifications > 7-Eleven and turn off notifications, then turn them bac... ⇲
 
UI issue

expired offers clutter the app

Fix: Regularly check the offers section of the app and manually delete any expired offers if the app allows it. This can help keep your offers or... ⇲
 
Support issue

customer service unhelpful with app issues

Fix: Document your issues clearly and provide screenshots if possible when reaching out to customer service. This can help them understand your p... ⇲
 
Account issue

7-Eleven does not recognize valid phone numbers

Fix: Double-check that you are entering your phone number in the correct format. Ensure that you include the area code and omit any special chara... ⇲
 
Loading issue

7-Eleven fails to load properly

Fix: Check your internet connection to ensure you have a stable connection. Try switching between Wi-Fi and cellular data to see if that resolves... ⇲
 
Updates issue

7-Eleven does not update delivery times

Fix: Refresh the app by pulling down on the screen to see if the delivery times update. Sometimes, a simple refresh can resolve display issues.... ⇲
 
Login issue

frequent login issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
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 what users are saying
Good experience
95.0%

Bad experience
3.1%

Neutral
1.9%

~ from our NLP analysis of 308,549 combined software ratings.

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 Private Data 7-Eleven collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data