fix problems on Lucidspark [iphone]

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—— Run into issues on Lucidspark? Get help pending when official support gets back to you!

Lucidspark
Info:
company: Lucid Software
: https://help.lucid.co/hc/en-us/articles/360049229652-Contact-Support
: lucid.co
Chat with our AI-based Lucidspark Support
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UI issue

Difficult to use on phones

Fix: Familiarize yourself with the touch gestures and shortcuts available in Lucidspark. Check the help section on the website for a list of thes... ⇲

Palm rejection issues

Fix: Try using a glove designed for touchscreens to help with palm rejection while using the Apple Pencil. OR Adjust your grip on the Apple Pe... ⇲

User experience on iPad is lacking

Fix: Try adjusting the display settings on your iPad for better visibility and usability. Go to Settings > Display & Brightness and experiment wi... ⇲

Finger touch used as pen instead of scrolling

Fix: Try using a stylus instead of your finger to avoid this issue. A stylus can provide more precision and prevent accidental selections. OR... ⇲

Lucidspark jumps around with Apple Pencil

Fix: Ensure that your iPad's software is up to date. Go to Settings > General > Software Update to check for updates. OR Try recalibrating you... ⇲
 
Settings issue

No calendar integration

Fix: Manually create a calendar event in your preferred calendar app to remind you of deadlines related to your Lucidspark projects. Include link... ⇲
 
Compatibility issue

Poor Apple Pencil support

Fix: Ensure that your Apple Pencil is fully charged and connected properly. Sometimes, disconnecting and reconnecting the pencil can improve perf... ⇲

Cannot use iOS app anymore

Fix: Check if your device meets the minimum requirements for the app. If not, consider using the web version of Lucidspark instead. OR Clear t... ⇲
 
Syncing issue

Inconsistent sync across documents

Fix: Ensure you have a stable internet connection while using Lucidspark. If you experience sync issues, try refreshing the page or restarting th... ⇲

No integration with Google Drive

Fix: Download files from Google Drive to your device and then upload them to Lucidspark manually. OR Use a cloud storage service that integrat... ⇲
 
Downloads issue

No option to save images from mobile

Fix: Take a screenshot of the image you want to save. On most iPhones, press the side button and the volume up button simultaneously to capture t... ⇲
 
Features issue

Limited web clipping functionality

Fix: Use a dedicated web clipping tool like Evernote or OneNote to save content from the web, then manually transfer it to Lucidspark. OR Copy... ⇲
 
Login issue

Does not support SSO via Okta

Fix: Use a different authentication method available in Lucidspark, such as email and password login, if SSO is not working. OR Check if your... ⇲
 
Payments issue

Changed terms for paying users

Fix: Review the new terms and conditions in detail to understand the changes. Adjust your usage accordingly to comply with the new terms. OR C... ⇲
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 what users are saying
Good experience
44.4%

Bad experience
37.0%

Neutral
18.5%

~ from our NLP analysis of 27 combined software ratings.

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 Private Data Lucidspark collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics