fix problems on FitGrid [iphone]

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—— Run into issues on FitGrid? Get help pending when official support gets back to you!

FitGrid: Fitness Class App
Info:
company: YourGuru
: https://help.fitgrid.app/
: www.fitgrid.app
Chat with our AI-based FitGrid Support
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Account issue

Limited options for account deletion

Fix: Navigate to the account settings within the app. Look for an option to deactivate or delete your account. If not available, check the FAQ se... ⇲
 
Search issue

Search function is broken

Fix: Try restarting the app or your device to see if that resolves the issue. Sometimes, a simple reboot can fix temporary glitches. OR Check... ⇲
 
Notifications issue

Notifications are not customizable

Fix: Go to the app settings and look for notification preferences. If customization options are limited, consider turning off notifications altog... ⇲
 
Privacy issue

Cannot opt out of initial questions

Fix: If the app requires initial questions for setup, try to provide minimal responses or use generic answers to bypass the questions without pro... ⇲

Creepy social features

Fix: Review the app's social features in the settings and disable any that you find intrusive or unnecessary. This can help limit unwanted intera... ⇲
 
Syncing issue

Class roster does not update accurately

Fix: Refresh the app or log out and back in to see if the roster updates. Sometimes, a refresh can resolve display issues. OR Check for any ap... ⇲
 
Payments issue

Charges for free classes

Fix: Review the class details carefully before booking to ensure it is marked as free. If charged incorrectly, check your payment settings and tr... ⇲

Cancellation policy discrepancies

Fix: Review the cancellation policy in the app or on the website to understand the terms. If you find discrepancies, document them for reference.... ⇲
 
Support issue

Customer service is unhelpful

Fix: Document your issues clearly and provide screenshots if possible when reaching out to customer support. This can help clarify your concerns... ⇲

Lack of meaningful feedback channels

Fix: Utilize any available feedback options within the app to express your concerns. Be specific about what improvements you would like to see.... ⇲
 
Security issue

FitGrid does not support secure login options

Fix: Check the app settings for any security options. If available, enable two-factor authentication or any other security features provided by t... ⇲
 
Registration issue

Poor user experience during sign-up

Fix: Take your time during the sign-up process and ensure you follow all prompts carefully. If you encounter issues, try restarting the app or yo... ⇲
 
Customization issue

No option to disable goal tracking

Fix: Check the app settings for any options related to goal tracking. If there is no option to disable it, consider ignoring the feature and focu... ⇲

Limited customization for user profiles

Fix: Explore the profile settings to see what customization options are available. Sometimes, there may be hidden features that allow for more pe... ⇲
 
UI issue

FitGrid feels like a social media platform for fitness

Fix: Focus on using the app's core features that align with your fitness goals, and limit engagement with social features that do not interest yo... ⇲
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 what users are saying
Good experience
64.7%

Bad experience
31.0%

Neutral
4.3%

~ from our NLP analysis of 116 combined software ratings.

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 Private Data FitGrid collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics