fix problems on Citadel [iphone]

​

—— Run into issues on Citadel ? Get help pending when official support gets back to you!

Citadel Mobile Banking
Info:
company: Citadel Federal Credit Union
: https://www.citadelbanking.com/mobilebanking
: www.citadelbanking.com
Chat with our AI-based Citadel Support
   Hello! How can I assist you?  

characters left:
 
Loading issue

Inconsistent loading times

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. You can test this by trying to load other app... ⇲
 
UI issue

Bill pay feature not user-friendly

Fix: 1. Review the help section: Look for a help or tutorial section within the app that may provide guidance on using the bill pay feature effec... ⇲

Touch sensitivity issues

Fix: 1. Clean the screen: Ensure your iPhone screen is clean and free of smudges, as this can affect touch sensitivity. 2. Restart your iPhone: A... ⇲

Unorganized bill payer list

Fix: 1. Create categories: If the app allows, categorize your bill payers (e.g., utilities, subscriptions) to make it easier to find them. 2. Use... ⇲
 
Customization issue

Mobile deposit image editing options missing

Fix: 1. Use good lighting: Ensure you are in a well-lit area when taking pictures of checks to improve image quality, which may reduce the need f... ⇲

No option to permanently disable tips

Fix: 1. Manually adjust tip settings: If the app allows, manually set the tip amount to zero each time you make a payment until a permanent optio... ⇲
 
Notifications issue

Push notifications not functioning

Fix: 1. Check notification settings: Go to Settings > Notifications > Citadel Mobile Banking and ensure that 'Allow Notifications' is turned on.... ⇲
 
Payments issue

Pending payments total not displayed

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as this may fix display issues. 2. Log out and log back in: Sometimes... ⇲

Payment processing delays

Fix: 1. Check payment status: Regularly check the status of your payments in the app to stay informed about any delays. 2. Use alternative paymen... ⇲

Physical checks mailed instead of electronic payments

Fix: 1. Verify payment settings: Check your payment settings in the app to ensure you have selected electronic payment options where available. 2... ⇲
 
Login issue

Face ID slow to load

Fix: 1. Ensure Face ID is set up correctly: Go to Settings > Face ID & Passcode and make sure it is enabled for the Citadel Mobile Banking app. 2... ⇲
 
Support issue

Limited customer support hours

Fix: 1. Utilize in-app help: Check if the app has a help or FAQ section that can provide answers to common questions. 2. Use online resources: Vi... ⇲
 
Account issue

Inaccurate account balance updates

Fix: 1. Refresh the app: Pull down on the account balance screen to refresh the data and see if the balance updates correctly. 2. Log out and log... ⇲

Lack of account freeze option

Fix: 1. Use alternative security measures: If you are concerned about account security, consider changing your password or enabling two-factor au... ⇲
 
Updates issue

Confusing feature changes

Fix: 1. Review update notes: Check the App Store for update notes that may explain recent changes to features. 2. Explore the app: Spend some tim... ⇲
 
Search issue

Difficulty finding payment pages

Fix: 1. Use the search function: If available, use the search bar within the app to quickly locate payment pages instead of navigating through me... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
94.6%

Bad experience
2.7%

Neutral
2.7%

~ from our NLP analysis of 13,765 combined software ratings.

 Switch to these Alternatives:
PFFCU Mobile Banking
TruMark Financial Credit Union
FMFCU Mobile App
Fulton Bank Mobile Banking
American Heritage Mobile App
WSFS Bank
M1FCU
PSECU Mobile
Sun East Federal Credit Union
Berkheimer Tax Innovations

 Private Data Citadel collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Other Data