fix problems on Charter Oak Federal CU [iphone]

​

—— Run into issues on Charter Oak Federal CU? Get help pending when official support gets back to you!

Charter Oak Federal CU
Info:
company: Charter Oak Federal Credit Union
: https://charteroak.org/personal-banking/ebanking-services/
: charteroak.org
Chat with our AI-based Charter Oak Federal CU Support
   Hello! How can I assist you?  

characters left:
 
Security issue

Issues with Face ID

Fix: 1. Check Face ID settings: Go to Settings > Face ID & Passcode and ensure that Face ID is set up for the Charter Oak app. If not, enable it.... ⇲
 
Crashes issue

Crashes frequently

Fix: 1. Update the app: Ensure you have the latest version of the app by checking the App Store for updates. 2. Restart your iPhone: A simple re... ⇲
 
UI issue

Displays only current balance

Fix: 1. Check for updates: Ensure the app is updated to the latest version. 2. Navigate to the account details: Tap on your account to see if th... ⇲

Difficult navigation in new layout

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand the new navigation. 2. Check for tutorials: Look f... ⇲
 
Account issue

Cannot switch between accounts

Fix: 1. Check if you are logged into multiple accounts: Ensure you are logged into the correct account. If you have multiple accounts, log out an... ⇲

Inability to access transaction history

Fix: 1. Check for updates: Ensure the app is updated to the latest version. 2. Navigate through the app: Look for a 'Transactions' or 'History'... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improve... ⇲
 
Network issue

Charter Oak Federal CU times out

Fix: 1. Check your internet connection: Ensure you have a stable connection. 2. Adjust timeout settings: If available, check the app settings fo... ⇲

Charter Oak Federal CU disconnects from online banking

Fix: 1. Check your internet connection: Ensure you have a stable connection. 2. Log out and log back in: This can refresh your session and may h... ⇲
 
Screen issue

White screen on pop-ups

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Update the app: Check for updates in the App St... ⇲
 
Bugs issue

Poor app development

Fix: 1. Provide feedback within the app: Use any available feedback options to report issues you encounter. 2. Stay updated: Regularly check for... ⇲
 
Notifications issue

Notifications about maintenance not loading

Fix: 1. Check your notification settings: Go to Settings > Notifications > Charter Oak and ensure notifications are enabled. 2. Update the app:... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Restart your iPhone: A restart can help improve overall performance. 2. Close background apps: Free up resources by closing unnecessary... ⇲
 
Login issue

Charter Oak Federal CU does not remember device

Fix: 1. Check app settings: Look for any settings related to device recognition or remember device options and enable them. 2. Log out and log b... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.5%

Neutral
1.5%

Bad experience
1.0%

~ from our NLP analysis of 7,277 combined software ratings.

 Switch to these Alternatives:
CGB Mobile
CPCU iMobile Banking
Liberty Bank CT
Dime Bank Mobile Banking
Liberty Treasury Management
Scient Federal Credit Union
bankHometown Mobile
CB iMobile Banking
Berkshire Bank Mobile
Jewett City Savings Bank

 Private Data Charter Oak Federal CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics