fix problems on MyAdvanceCare [iphone]

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—— Run into issues on MyAdvanceCare? Get help pending when official support gets back to you!

myAdvanceCare
Info:
company: AdvanceCare – Gestão de Serviços de Saúde, S.A.
: https://advancecare.pt/para-si/ajuda/fale-connosco
: advancecare.pt
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Slow issue

Claims processing takes weeks or months

Fix: Check the app for any updates or notifications regarding the status of your claim. If there is a tracking feature, use it to monitor your cl... ⇲
 
Bugs issue

Incorrect claims processing

Fix: Review the details of your claim submission carefully. If you notice any discrepancies, gather all relevant documentation and resubmit the c... ⇲
 
Messages issue

No way to respond to email requests with attachments

Fix: If you receive an email request that requires a response with attachments, save the requested documents on your device and reply to the emai... ⇲
 
Features issue

No appointment scheduling feature

Fix: Check if there are any alternative methods for scheduling appointments, such as a website or phone number provided in the app. Sometimes, sc... ⇲
 
Search issue

Inability to search for doctors by availability

Fix: Use the app's filters to narrow down your search by specialty or location, and then check individual doctor profiles for their availability.... ⇲

Difficult to find doctors in the area

Fix: Use the app's map feature (if available) to visually locate doctors near you. Zoom in on your area to see more options. OR If the app doe... ⇲
 
Network issue

Disconnected phone numbers for online doctor service

Fix: Verify the phone number listed in the app against the official website of the service provider. Sometimes, numbers may change, and the app m... ⇲
 
Account issue

Incorrect name on card

Fix: Check the app settings to see if there is an option to update your personal information. If so, update your name and any other relevant deta... ⇲
 
Support issue

Complicated customer service process

Fix: Familiarize yourself with the app's help section or FAQ to find common solutions to issues. This can save time and simplify the process. O... ⇲
 
Quality issue

myAdvanceCare lacks quality control

Fix: Regularly check for app updates in the App Store, as developers often release updates to fix bugs and improve performance. Keeping the app u... ⇲
 
Registration issue

White page after registration

Fix: Try clearing the app's cache or data through your iPhone settings. Go to Settings > General > iPhone Storage, find the app, and select 'Offl... ⇲

Registration process is impossible

Fix: Ensure that you are entering all required information correctly and that your internet connection is stable. Sometimes, registration fails d... ⇲
 
Screen issue

Black screen when opening the app

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
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 what users are saying
Good experience
80.0%

Bad experience
18.9%

Neutral
1.1%

~ from our NLP analysis of 95 combined software ratings.

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 Private Data myAdvanceCare collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Usage Data