fix problems on SC [iphone]

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—— Run into issues on SC ? Get help pending when official support gets back to you!

SC Mobile Hong Kong
Info:
company: Standard Chartered Bank
: https://www.sc.com/hk/
: www.sc.com
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Slow issue

slow performance

Fix: 1. Close background apps: Double-click the Home button (or swipe up from the bottom on newer iPhones) to see all open apps. Swipe up on any... ⇲
 
Payments issue

complicated payment process

Fix: 1. Use saved payment methods: Ensure your payment methods are saved in the app settings to streamline the process. Go to the payment section... ⇲

difficult to find payment options

Fix: 1. Navigate through the app: Go to the main menu or settings and look for a 'Payment' or 'Billing' section. Familiarize yourself with the la... ⇲
 
Features issue

missing features from website

Fix: 1. Check for app updates: Sometimes, features are added in updates. Go to the App Store and ensure you have the latest version of the app.... ⇲
 
Ads issue

excessive advertising

Fix: 1. Check for ad settings: Some apps allow you to adjust ad preferences in the settings. Look for an option to reduce or manage ads. OR 2.... ⇲
 
Security issue

forced verification codes

Fix: 1. Enable 'Remember this device': If prompted, select the option to remember your device for future logins to reduce the frequency of verifi... ⇲

Face ID not functioning

Fix: 1. Check Face ID settings: Go to Settings > Face ID & Passcode and ensure that the app is enabled for Face ID access. OR 2. Reset Face ID... ⇲

SC times out and disables Touch ID

Fix: 1. Check Touch ID settings: Go to Settings > Touch ID & Passcode and ensure that the app is enabled for Touch ID access. OR 2. Restart th... ⇲
 
UI issue

cumbersome user experience

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand its navigation and features better, which can i... ⇲

features blocked by UI elements

Fix: 1. Restart the app: Close and reopen the app to see if the UI elements refresh and allow access to the features. OR 2. Adjust screen orie... ⇲

outdated interface

Fix: 1. Check for app updates: Regularly check the App Store for updates that may refresh the app's interface. OR 2. Provide feedback: Use any... ⇲

SC design is old-fashioned

Fix: 1. Provide feedback: Use any in-app feedback options to suggest a modern redesign or improvements to the app's design. OR 2. Explore alte... ⇲
 
Permissions issue

SC requires constant approval from another device

Fix: 1. Check device settings: Ensure that your devices are properly linked and that any approval settings are configured to minimize interruptio... ⇲
 
Crashes issue

SC crashes on launch

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the Home button) and swipe up on the SC Mobile app to close... ⇲

SC crashes after phone upgrade

Fix: 1. Reinstall the app: Delete the app and reinstall it from the App Store to ensure compatibility with the new iOS version. OR 2. Clear ap... ⇲

SC is unusable

Fix: 1. Reinstall the app: Delete the app and reinstall it from the App Store to resolve any potential corruption issues. OR 2. Check for devi... ⇲
 
Compatibility issue

SC not optimized for new iOS versions

Fix: 1. Check for app updates: Regularly check the App Store for updates that may optimize the app for the latest iOS version. OR 2. Use compa... ⇲

SC not working on certain devices

Fix: 1. Check device compatibility: Ensure your device meets the app's minimum requirements listed in the App Store. OR 2. Update iOS: Go to S... ⇲
 
Support issue

poor customer support

Fix: 1. Use in-app help: Check if the app has a help or FAQ section that may provide answers to common issues. OR 2. Look for community forums... ⇲
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 what users are saying
Good experience
95.3%

Bad experience
3.5%

Neutral
1.2%

~ from our NLP analysis of 1,417 combined software ratings.

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 Private Data SC collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • User Content
    • Diagnostics