fix problems on Beurer HealthManager [iphone]

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beurer HealthManager

Info:

company: Beurer GmbH

: http://connect.beurer.com

: connect.beurer.com

Chat with our AI-based beurer HealthManager Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Weight labeled as kilograms instead of 'weight'

Fix: Check the app settings to see if there is an option to change the unit of measurement. Go to 'Settings' > 'Units' and select your preferred... »»

BMI not displayed in Diary view

Fix: Ensure that you have entered your height in the app settings, as BMI calculations require both weight and height. Go to 'Profile' > 'Height'... »»

Syncing issue

Scale won't sync with app

Fix: Make sure Bluetooth is enabled on your iPhone. Go to 'Settings' > 'Bluetooth' and toggle it on. Then, ensure the scale is turned on and with... »»

Scale doesn't recognize user

Fix: Ensure that the scale is set to recognize multiple users. Check the user settings on the scale itself, as some scales require you to select... »»

Cannot connect stored scale with profile

Fix: Ensure that the scale is properly paired with the app. Go to 'Settings' > 'Bluetooth' and check if the scale is listed as connected. If not,... »»

Synchronization issues

Fix: Ensure that both the scale and the app are updated to the latest versions. Check for updates in the App Store and on the scale if applicable... »»

App does not share data with Apple Health

Fix: Check the app settings to see if there is an option to enable sharing with Apple Health. Go to 'Settings' > 'Health' and ensure that the Beu... »»

Bugs issue

App full of bugs

Fix: Check for updates in the App Store. Go to the App Store, tap on your profile icon, and scroll down to see if there are updates available for... »»

Weight goals stuck

Fix: Try resetting your weight goals in the app. Go to 'Goals' and adjust your target weight. If the goals are still stuck, consider deleting and... »»

App stuck on same reading

Fix: Try refreshing the app by pulling down on the screen in the Diary view. This can sometimes force the app to update the displayed data. OR... »»

Overall poor app performance

Fix: Try clearing the app cache by offloading the app in 'Settings' > 'General' > 'iPhone Storage'. This can help improve performance. OR If p... »»

Account issue

Cannot assign user weights

Fix: Make sure you are logged into the correct user profile in the app. Go to 'Profile' and select the user you want to assign weights to. After... »»

Account keeps being deleted

Fix: Ensure that you are using a stable internet connection when creating your account. Unstable connections can lead to incomplete account setup... »»

Support issue

Customer service unresponsive

Fix: Check the app for any FAQs or help sections that may provide answers to common issues. Sometimes, user forums or community pages can also of... »»

Updates issue

App logs out after updates

Fix: After an update, ensure that you are logged in with the correct credentials. If you are frequently logged out, consider changing your passwo... »»

App stops updating information

Fix: Check your internet connection to ensure it is stable. A weak connection can prevent the app from updating information. OR If the app con... »»

Crashes issue

App crashes when logging in

Fix: Check for app updates in the App Store. An update may contain bug fixes that resolve the crashing issue. If an update is available, install... »»

App quits when tapping data bar

Fix: Check for updates in the App Store, as this issue may be resolved in a newer version of the app. Install any available updates and try again... »»

App crashes during Bluetooth transfer

Fix: Ensure that both the app and the scale are updated to the latest versions. Check for updates in the App Store and on the scale if applicable... »»

Network issue

Bluetooth connection issues

Fix: Ensure that your iPhone's Bluetooth is turned on and that the scale is within range. If the connection is unstable, try turning Bluetooth of... »»

Data not sent consistently via Bluetooth

Fix: Ensure that the scale is properly calibrated and that you are standing still while weighing. Movement can affect data transmission. After we... »»

UI issue

Cannot delete individual data entries

Fix: Check if there is an option to edit or delete entries in the app. Go to the Diary view, select the entry you want to delete, and look for an... »»

Outdated app design

Fix: While you cannot change the design, you can provide feedback through the app's feedback option if available. This may help the developers pr... »»

Menu buttons unreachable on new iPhone

Fix: Try adjusting the display settings on your iPhone. Go to 'Settings' > 'Display & Brightness' and check if 'Display Zoom' is set to 'Standard... »»

AMR/BMR not displayed

Fix: Ensure that you have entered all necessary personal information in your profile, including age, height, and weight, as these are required fo... »»

Settings issue

No instructions available in app

Fix: Look for a help or FAQ section within the app. This may provide guidance on how to use various features. OR If no instructions are availa... »»

Scale stuck on incorrect measurement unit

Fix: Check the scale's settings to see if you can change the measurement unit directly on the device. Refer to the user manual for instructions o... »»

Compatibility issue

No landscape mode support on iPad

Fix: If the app does not support landscape mode, consider using it in portrait mode. You can also provide feedback to the developers requesting t... »»

No integration with other Beurer products

Fix: Check the app settings to see if there are options to link other Beurer devices. If not, consider using each device's app separately until i... »»

App does not support certain devices

Fix: Check the app's compatibility list in the App Store description to ensure your device is supported. If it is not, consider using a compatibl... »»

App does not show in health app device list

Fix: Check the app settings to ensure that it is enabled to share data with the Health app. Go to 'Settings' > 'Health' and look for Beurer Healt... »»

Battery issue

Bluetooth connection consumes batteries

Fix: To conserve battery, turn off Bluetooth when not using the app or scale. Go to 'Settings' > 'Bluetooth' and toggle it off when not in use.... »»