fix problems on MyFPCU [iphone]

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—— Run into issues on MyFPCU? Get help pending when official support gets back to you!

MyFPCU
Info:
company: Financial Plus FCU
: https://www.myfpcu.com/
: www.myfpcu.com
Chat with our AI-based MyFPCU Support
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Network issue

No connectivity to make a payment to credit card

Fix: Ensure that your internet connection is stable. If you are experiencing connectivity issues, try switching between Wi-Fi and mobile data. Ad... ⇲
 
UI issue

Transfer feature lacks drop down menu with account balances

Fix: Try restarting the app to see if the drop-down menu appears after a fresh launch. If that does not work, check for any app updates that may... ⇲

Confusing app navigation

Fix: Take some time to explore the app and familiarize yourself with its layout. Look for a tutorial or help section within the app that may prov... ⇲
 
Updates issue

MyFPCU does not show updates on non-business days

Fix: Check if there is a setting in the app that allows you to view transactions or updates outside of business hours. If not, you may need to wa... ⇲

New update complicates app usage

Fix: Take some time to read through any release notes or updates provided by the app. These often include information on new features and changes... ⇲
 
Bugs issue

Mobile deposit issues with valid checks

Fix: Ensure that you are following the correct procedure for mobile deposits. Double-check that you are taking clear pictures of both the front a... ⇲
 
Account issue

Credit card activation errors

Fix: Double-check the information you are entering for activation. Ensure that all details match exactly with what is on file. If you are still e... ⇲

Hidden savings account access

Fix: Check the app settings or account overview section to see if there is an option to display all accounts, including savings. Sometimes, accou... ⇲
 
Support issue

No contact number for customer support during closed hours

Fix: Check the app's help or support section for any FAQs or troubleshooting tips that may assist you with your issue. Often, common problems hav... ⇲

Limited authority of call center representatives

Fix: When contacting customer service, prepare a list of specific questions or issues you need assistance with. This can help the representative... ⇲

Incorrect information provided by support

Fix: If you receive incorrect information, politely clarify your question and ask for confirmation. Sometimes, reiterating your issue can help th... ⇲

Long wait times to connect to customer service

Fix: Try calling during off-peak hours, such as early in the morning or later in the evening, when wait times may be shorter. Additionally, consi... ⇲
 
Security issue

Frequent fraud flags on transactions

Fix: Review your recent transactions to ensure that they are all legitimate. If you notice any unfamiliar transactions, report them immediately t... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
2.8%

Neutral
2.3%

~ from our NLP analysis of 5,029 combined software ratings.

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 Private Data MyFPCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location