fix problems on AirAsia MOVE [iphone]

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—— Run into issues on AirAsia MOVE? Get help pending when official support gets back to you!

AirAsia MOVE: Flights & Hotels
Info:
company: AirAsia Berhad
: https://www.airasia.com/ask
: www.airasia.com
Chat with our AI-based AirAsia MOVE Support
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Updates issue

Seat selection not available after update

Fix: Check if the app has a 'Manage Booking' section where you can select your seat. If not visible, try logging out and back into the app to ref... ⇲
 
Bugs issue

Default flight times override user selection

Fix: When booking, carefully review all flight options before finalizing your purchase. If the app defaults to a specific time, try selecting you... ⇲

Check-in process fails

Fix: Ensure you have a stable internet connection before starting the check-in process. If the app fails, try closing it and reopening it, or swi... ⇲

Kiosk check-in issues

Fix: If the kiosk fails to recognize your booking, ensure that you have entered the correct booking reference and last name. Double-check for any... ⇲

AirAsia MOVE does not save user information

Fix: Check the app settings to ensure that you have enabled the option to save user information. If not, enable it and re-enter your details. O... ⇲
 
Features issue

Inability to add services post-purchase

Fix: Check the 'Manage Booking' section in the app to see if you can add services like baggage or meals. If not, try accessing your booking throu... ⇲
 
Payments issue

Extra charges not disclosed

Fix: Before finalizing your booking, review the breakdown of costs carefully. Look for any additional fees listed in the payment summary. OR I... ⇲

Payment errors during booking

Fix: Ensure that your payment information is entered correctly and that your card has sufficient funds. Try using a different payment method if a... ⇲

Flight cancellations without timely refunds

Fix: If your flight is canceled, check the app or website for the refund process and follow it carefully. Document your cancellation for referenc... ⇲
 
Support issue

No compensation for delays

Fix: Familiarize yourself with AirAsia's policies regarding delays and compensation. This information is usually available in the app or on their... ⇲

Chatbot provides limited assistance

Fix: If the chatbot is not providing the help you need, try rephrasing your question or asking for specific information to see if it can assist b... ⇲
 
Policy issue

Inflexible flight change policy

Fix: Review the flight change policy in the app or on the website before booking. If you need to change a flight, do so as soon as possible to mi... ⇲
 
Security issue

Frequent OTP verification issues

Fix: Ensure that your phone number is correctly registered in the app settings. If you are not receiving OTPs, check your network connection and... ⇲
 
Search issue

AirAsia MOVE resets search on inactivity

Fix: Try to complete your search and booking process in one session without leaving the app. If you need to step away, consider taking notes of y... ⇲
 
Screen issue

Blank screen during check-in

Fix: If you encounter a blank screen, try closing the app completely and reopening it. Ensure your app is updated to the latest version. OR If... ⇲
 
Website issue

Website issues prevent cancellations

Fix: If the website is not allowing you to cancel, try clearing your browser cache or using a different browser to access the site. OR If canc... ⇲
 
Glitches issue

Glitches in profile setup

Fix: If you experience glitches while setting up your profile, try logging out and back in, or uninstalling and reinstalling the app to reset any... ⇲
 
UI issue

Inability to view booking summary before payment

Fix: Before finalizing your booking, look for a 'Review' or 'Summary' button that may allow you to see your selections. If not visible, try scrol... ⇲
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 what users are saying
Good experience
85.2%

Bad experience
9.4%

Neutral
5.4%

~ from our NLP analysis of 15,672 combined software ratings.

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 Private Data AirAsia MOVE collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics